32 thoughts on “April 16, 2017

  1. Oh please, Brice. That is the oldest trick in the retail sales book. It is pretty much insulting the customer at that point. I know my work wants us to get sign ups for their reward card which are free and even I wouldn’t use that on them. If they say no I don’t push it, I just say “okay, no problem”.

    Sadly, what I have found works is literally just saying “Okay, lets get you signed up” with a solid tone instead of an asking tone. Most people won’t even question why and then just accept the rewards card.

    The few that do push back I just use that solid tone again and tell them it is free and works like a Grocery card rewards card where you get stuff back (Granted at that point I use my diaphragm a bit more oomph in it…if that makes sense) which then a good 90% or so just accept it.

    I don’t know if it is the faking confidence by making myself seem more assertive by keeping a solid tone instead of an asking tone, but it makes wonder if people actually read the T&C that says you have to spend a certain amount before you actually get any thing back.

      • Try that on me and I’ll call you out on it. Loudly. And depending where we are in the transaction and what I’m buying, I might just walk away from the sale. I would certainly factor that behavior in when I decide where to shop. I avoid stores that push loyalty cards.

        I get that corporate pushes it, but I have choices where to buy, so I don’t need to deal with it.

        • I’m like you. They can ask me once. After I say no and they persist, I walk out. I’ve done it twice. Once with AT&T and once with Sears.

        • I’ve walked out of stores on less than that. I understand the employee has a pitchfork to their back. I just don’t like it in my back unless I am earning a paycheck for it. Then I still don’t like it, but you got to pay the bills.

    • If you did this to me, your reward would be getting to restock the items that I left on the counter when I walked out.

    • Wow, look at all the hate comments I got. Oh well, I guess it happens. Still have to do it or risk getting fired.

      @Rob
      Heck I wish I was the district manager. I currently am only a register monkey. Granted my current district manager doesn’t like me since I am working about 50 hours a week instead of 25. (But that is her fault for firing everyone and then not replacing anyone)

      • Assertive tone does work. The laws of nature will hold in real life (and nothing that is said online matters cause we are all ‘equal’ online. In real life, we are not).

        If they are capable of beating you up, you won’t be that assertive with them to begin with. If you are capable of beating them up, assertive tone will work mostly. I can’t do it myself but I have seen it done with ease.

      • Most of my hate is the fact you have that pitchfork in your back forcing you to find ways to sell the rewards cards.

    • This whole “You don’t want to save 10%?!?!” is actually against most store policies and is a great way to get a write up on you even if it’s not.

      Not saying they don’t want you to push, but you aren’t allowed to be “rude” like that.

  2. Even if I was convinced that I was the only one not getting a retail credit card I would still say no. I have one credit card that I pay off every month, and as a result I have great credit.

  3. As I recall, Brice’s one time at a cash register selling credit cards was a disaster. It’s not as if he’s a jerk because he doesn’t know. It’s that he’s a jerk because he refuses to know. He’s so wedded to the “Stuart World View” that not even his own undeniable brush with reality will shake him loose.
    He and Mina are a perfect match

  4. Come on, Brice, get with the times! What about the “Five Times No” rule? Now THAT is a con that’s right out of a pick up artist handbook.

      • Like Amazon continuously pushing Amazon Prime?

        Online merchants are no different from brick & mortar merchants in pushing the unwanted upon customers.

        • Yeah, but it’s much less annoying to click the “No, thank you” button several times on a faceless website than it is to have to turn down a cashier that’s right in front of you trying to wheedle you into it. If clicking on that button brought up a video screen with a 5 minute sales pitch that wouldn’t let you complete the transaction until it was finished playing, it would be a much better comparison.

  5. Wow, Brice! You’re right. I would be stupid to turn down savings like that.
    So cancel this order and I’ll go over to Delman’s where they’re offering 15% off.

  6. Well, Brice, if you’re such an expert at conning customers why don’t you run the register for a while?

    Oh. Right.

  7. I remember having to try to sell the Target credit card lord I hated it.

    Every now and then I would ask some of they wanted one and a lot of the times if a manager or supervisor was not around I would flat out tell them it is not worth it because they would have to buy lots of stuff to even make the first time 10% discount worth it and then would also tell them about the ridiculously high interest rate.

    • Online shopping has its own tricks, but they’re at least not based in exploiting the customer’s reluctancy to be rude or fear of making a scene or holding things up by putting their foot down… least as far as I know.

  8. That was the DM at my last job….”Once you tell them the benefits they’ll want the card”….well no, because there really were no benefits. 10% off your first purchase then they send you the same coupons that they put in the weekly sales flyers. Plus, people now have cards with better perks…cash back, points, miles, etc, and lower interest.

  9. It occurs to me that when Brice was at that cushy suburban Grumbel’s (where everything was retail heaven) he was probably disappointed when new credit card sign-ups was low, simply because the majority of customers already had their card.

    For that matter, Stuart probably gives the manager of that store grief over exactly that issue. (“The customer already having the card is no excuse.”)

    • I work at walmart and if a customer asks I will flat out tell them the extended warranty is a waste of money. It does nothing but cover the same stuff as the manufacturers warranty the device has already and charge you at least 2 bucks and sometimes as much as 30. On the occasion I offer the credit cards I do so with just as much enthusiasm.

  10. Sounds like a manager I used to have at my job. He was determined to get us to get customers to sign up for our store credit card. My current manager is too, but she’s nowhere near as insistent as Brice is.

  11. I have walked empty handed because they would not take no for an answer. I like what part of no do you not understand?

  12. Brice is like all managers who just don’t get that everybody doesn’t want their crappy card. People are getting more savvy about things like that, realizing that they’re a bad deal. I’ve been in sales for 38 years. If you try to push something that people don’t want, and push too hard, they go away and they don’t come back.

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