24 thoughts on “August 20, 2017

  1. I had training about being a security guard. There was one lesson that was so stupid, trick questions left and right, not enough details, like what color was the person who committed a crime, just stuff that made the answers easier.

    Stuff that didn’t matter like the person was in a car accident or from out of state. Just crazy

  2. Yeah I’m with the guy on this. I like to just get my stuff and get out, I’m not there to chit-chat. Crystal wasn’t being obnoxious but after the first “no thanks” she should’ve left him alone. Never trust those training videos.

    • I feel bad for Crystal because those training videos are always so perky-optimistic about how a retail experience goes. They’re designed by people who know the theory of retail situations, but not the usual reality.

  3. yea the videos never cover real stuff. In a real situation like this the third panel is best handled as “let us know if you need anything” and moving on unless the customer gives some indication otherwise.

  4. I’ve always been that guy. Problem is, when I worked retail I had to be someone who accosted people like me. It always bugged me, and truth be told, I rarely approached customers. I lived in a ghetto, and none of the folks shopping our run down store needed or wanted someone bugging them while 5 screaming kids kicked their shins, yelled to go home, or crapped on the floor (no exaggeration)

    I think in the 15yrs I worked retail, I might’ve approached a customer a couple dozen times, and it was only when I suspected they were the secret shopper (And I was usually right)

  5. A for effort but those training videos couldn’t be more out of touch. Only people who adhere to them are the secret shoppers.

  6. I know the employee is just doing their job but it’s frustrating to have someone breathing down your neck as you shop. If I run into this kind of employee I end up walking out not buying anything.

    • You know, it’s usually the reason that the employee is breathing down the necks of others which is what keeps them from being able to shoplift.
      If a “customer” repeatedly gets the employee watching them and offering them any help, whether it’s needed or not, the least likely they’ll try to steal something from the store.

      • True, this method might deter a few shoplifters, but how many are just normal customers? Unless the ratio is bizarrely high in one store’s neighborhood, you’re far more likely to scare off a potential customer than a thief.

        • This is why I’m glad management at the store I worked salesfloor at had some sense. They told us we didn’t have to pester nearly this much. Ask if they need help, let them know they can ask if they change their mind, then go about our stocking duties as normal. The only people we had to be breathing-down-your-neck helpful to were the ones management specifically pointed out as suspected shoplifters (as in seen trying to open packages or stuff merch in pockets). We got to be overly helpful to those.

  7. Oh Crystal. Your previous work experience was self employment where people came to you on a mission to get your services. In retail, people browse. Sometimes they are just waiting or killing time.

  8. I hate when floor staff won’t leave me alone.

    I get it’s their job to ask. Ask once. When I say no thanks, take off.

    And of course the converse, when I really DO need help you can’t find anybody. Probably because they’re all off annoying the customers who don’t want help.

      • Yep. My store does this all the time. And the managers complain while you the only one on the floor when they need back up cashiers and two of those stupid call boxes go off.. Guess what? On of those things isn’t getting done – repeat for hours while managers sit in their damn office asking on the radio who is going to back up. “umm you since there is no one on the floor.”

  9. Just yesterday I had a retail employee say, “Just yell at me if you need anything.” I was honestly tempted to take her up on her offer just to see what she would do…

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