28 thoughts on “December 13, 2016

    • @Dianna

      Most of use Americans tend to interchange the wording for both. I’m pretty sure if you asked an American the difference between them they probably wouldn’t know the difference.

  1. Assume everything is sacred. I wish that were a tactic that would work. It is uncanny how much customers care about little things. When I got to a store and they don’t have what I want, I try to figure out who does and spend my energy going there. So many customers, instead, want to focus their energy on the problem – ‘why don’t you have it’ ‘can’t you go get it someplace for me’ ‘why did you stop carrying my thing’ etc. etc.

    If you give the customer an inch, they want a mile. You go to the internet to order it for them and they want free shipping and to use a coupon that says in store only and to price match and have it delivered this fast and no that’s not the right one, i want blue, blah blah blah. Sometimes, a swift ‘no’ actually is better for all parties involved. The customer is unruly! And for little things that don’t matter. I wish they would use this nit-picking when they choose important things but they don’t. It is like we get it because all the other institutions in life leave them powerless. We are the last ‘valve’ for them blowing their steam.

    • “When I got to a store and they don’t have what I want, I try to figure out who does and spend my energy going there.”

      Me too. Except for complain about the HAZELNUTS!!! Why doesn’t anyone one carry bloody hazelnuts around here? I see six hundred thousand varieties of hazelnut CANDY. You could fill the municipal water system to overflowing with the hazelnut coffee and hot chocolate. I found hazelnut BUTTER for gods’ sake. But can you buy just plain old hazelnuts anywhere in this town? NO! Even the bloody MIXED nuts don’t have hazelnuts in them!
      (The rant is meant jokingly. The scenario, weirdly enough, is real. No one seems to carry hazelnuts where I live).

  2. This reminds me of the customer who told me I was “wildly inaccurate” when I pointed towards all of the Twizzlers (black, strawberry, cherry flavors) when he asked where the licorice was. He proceeded to “educate” me on licorice. “Licorice is ALWAYS black. Don’t ever dare point to something else”. He then proceeded to tell me what went into the process of making licorice and its ingredients.

  3. I guess it would’ve been better if Amber had simply said “I don’t know” in the second panel. It still may not have avoided him blaming her for the tarragon not being part of the spice rack, since she absolutely created it and herself decided which spices should be included and is selling them without the all so important tarragon. At least he thinks she did.

    • Technically you’re correct. Better part of valor and all that.

      But in no version of a reasonable reality does a customer have the right to lecture or yell at a store employee over a spice (or an herb). Or licorice. Or anything else.

      • Panacea, the operative words in your comment are “reasonable,” and “reality.” Most customers are not familiar with either concept.

    • It seems like people who work retail (and I’m the perfect example) always seem to have a need to come up with, at the very minimum, a theory of an answer like Amber did. I guess because in retail the words “I don’t know” is the 2nd worst thing to say. The worst thing to say, according to our supervisors, is “no’.

  4. Sir, I’m not the one you have to convince. Let’s see if we can find the name and number of th company that makes the spice racks

  5. I remember once this “author” who self-published his book called to see if it was on the shelf when I worked at a bookstore. I told him no. Since the book was print on demand, this meant that we had to keep it in stock until someone bought it, as it was not returnable to the publisher. A lot of self published authors would call in fake orders for their books and we got screwed, so that’s why he would have to prepay for the book. He refused and asked why I couldn’t just order a copy for the store. I told him that it was a small publishing company and if we are forced to keep what we order from them, then we just won’t do business with them. OH BOY…why did I say that? He threatened to sue me because I referred to the publishing company as “small” and because I said we don’t do business with them. I them promptly put him on hold and passed him on to a manager. I didn’t get paid enough to deal with that kind of nonsense.

    I know this isn’t really related to today’s strip, but I had a flashback to that incident lol. I don’t miss working in retail AT ALL.

    • Maybe if his book had been any good, and/or on a topic of interest to people he could have gotten published by a real publishing company and you wouldn’t have had to go through that drama.

  6. So, back in the 90’s when I worked in a mall-based chain music store that wasn’t Camelot or Sam Goody, we had a regular who’s specialist interest was science fiction soundtracks. Not ones anyone had heard of either – not for him Star Wars or Alien or Close Encounters of the Third Kind. Nope, he wanted the real deals, the good sci fi stuff from the fifties and sixties (what you or I would probably label a “B-Movie”). When we’d look it up in our catalog of things we could order (an actual paper catalog), we’d never find them. But of course they were available, because he’d seen the ads for it in Science Fiction Soundtrack Quarterly (dead serious, he actually had a magazine about this), so surely our distributor would have it.

    His other favorite thing was making tapes of his old science fiction soundtrack albums that he had on vinyl. He needed tapes that had 45 minutes on them – which a C90 did, since it was 45 per side. But he needed them to be 45 in total, so the sides of the record matched exactly on the cassette tape (what he was after was a C46, but those were pretty much obsolete by the early 90’s). We never carried them in the four or five years I worked there, but he knew we had them, because he’d seen them here before. When? Oh, five or six years ago.

    I’m sure this guy’s still out there bothering people.

  7. That’s right, Mr. Customer. Berate the employee at the store who has nothing whatsoever to do with what spices are included … who in fact has nothing to do even with the decision of the chain the store is a part of to even carry the spice rack.

    I bet you’ve also told all your (now former) friends about the Tarragon Protective League, or whatever it’s called.

    Life. Get one.

    And stay out of the mall.

    • The Customer:

      “You are wrong! I do not want to hear of talking to any company or customer service department! I have a target RIGHT HERE, someone I can feel superior to by verbally pummeling, er, EXPLAINING what they surely do not understand. It is MY PLACE to put them in theirs! Otherwise, I might appear to be in the wrong, and that can NEVER HAPPEN!”

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