38 thoughts on “December 24, 2012

  1. I’d laugh if I weren’t crying. It’s like people’s humanity flies right out the window when they’re talking to people in the retail/service world. There has got to be a link between this kind of behaviour and the internet troll mentality.

    • And then they say “you should be with your family, you know” while their putting a trolley full of shopping on your till, or knocking on the door demanding just one bottle of milk, 5 mins after you finally close, and of course, demanding that you reduce the last turkey with 3 hours left of shopping time.

      • Don’t see it much with this job, but when I worked at the drug store, they’d do that for alcohol, and boy would they get pushed out of shape if they pulled in to find the store closed………………especially on New Years Eve/Day or the 4th of July.

  2. It would appear that they don’t see service people as human at all. Just robots there to meet their needs. It’s very sad. :-(

    • I worked retail for ten-plus years (til my store closed 2 years ago), and I give lots of “sorrys” this time of year, if I get caught shopping – believe me, I try not to.

      I’d give people the benefit of the doubt on this one. If they’re apologizing, and – hypothetically – your store was not open, they’d be giving you a high-five on not having to work, and go somewhere else. The empathetic customers are not the ones to be mad at, is what I’m saying.

      My attempt at positive thinking, anyway. I’m sure I’m totally wrong and everyone’s terrible, but, c’mon, crimmis!

  3. Must be nice to work somewhere that closes. The convenience store I work at never closes. And we still get customers who come in on Christmassaying, “It is terrible you have to work today.” I look at them, smile, and hate them.

    • That’s when I really want to say, “Well, it wouldn’t happen if YOU weren’t in here shopping. Capisce?” Sighh… of course, I don’t say it out loud, but still…

      • I had an “I quit” line ready, if I was going to go out during Xmas:
        CUSTOMER: I can’t believe how long I had to wait!
        ME: I guess we have a lot of customers shopping today. If you let me know next time you’re here, we can have some of the other customers killed. That should reduce your wait.

        (Not super-funny, especially given the recent spree killings, but I always thought it was a good “reductio ad absurdum” on the whole waiting in line thing. How do people not see that they, themselves, make the line longer? I never succeeded in hinting that to anyone in a won’t-lose-my-job way, unfortunately.)

    • Just once, I’d like to draw those people a chart and see if the cognitive dissonance causes their head to explode.

      It would be worth mopping up the mess.

  4. I’m on my way in now. It’s 5 am . I’m a grocery store manager and we’ll be open until 6pm today. I haven’t been off for 2 weeks and let me inform y’all.. it’s not just customers. Half of the 23 on my staff have managed to come up with dr appts, child issues, and just about every other emergency to get out of work this month. I decided the fair thing to do was have everyone work Christmas Eve, no execptions. Fair is fair. I wonder who will try to call out . Already had one try and I told them if they wanted their job they would be at work on time. By some miracle, they got better in time for work. Imagine that. Oh, well. Time to deal with angry birds.

      • All is fair in retail employment. (says the girl who had bad joints and vertigo issues who was sent to the top of 50′ scaffolds to haul stock that was more than 25% her bodyweight and ‘carefully’ bring it down a rickety staircase) You want a job, you do the task.

    • I had a doctor appointment this month, and I have a doctor appointment every month, not because I’m “trying to get out of work” but because I need to go. People still exist outside of work, there’s nothing magical about December that makes the rest of these issues stop happening just because the store is busy.

      A few years ago I had a manager who decided everyone had to work at least 2 hours Christmas Eve. It didn’t matter what their situation was, if they requested it off months ago, if they had to drive 30 miles one way for a two hour shift, no exceptions, she wanted to be “fair.” This doesn’t take into account that everyone’s situation is different, and it actually encourages people to call off. We also went so far over our alloted hours doing that we didn’t have enough hours for the store after Christmas, and there were huge holes in the schedule were we didn’t even have a cashier scheduled.

    • In Matthew’s defence, the afore mentioned drug store I worked at was always extra busy on holidays like Christmas Eve, New Year’s Eve/Day, Thanksgiving, Easter, and the 4th of July. In cases like that you almost need “all hands on deck” just to deal with the customer flow, especially during that last few hours that the store is open as that’s when it would get the most hectic on both the grocery and booze sides of the building. It was comical to be standing outside of a dark store and watch people come flying into the parking lot, jump out of their cars and run up to the locked and darkened doors, then return to their cars the same way and high ball it out of the lot to find a place that was actually opened…………….then since I’m in the midwest, they would leave long, white vapor trails from their tail pipes and you really wouldn’t want to get in front of them either…….I’m pretty sure you would have been run over or into…………..

      If I could get away with it, even today, I’d love to respond to the question why early by saying that “I would like to get home before the drunk drivers hit the road.”……………especially now that I have been hit by one in non holiday times.

  5. Typical customer mentality- they’ll call the store to check opening times on a holiday because they KNOW the times will probably be different or reduced, but then are fully prepared to complain about the reduced hours.

  6. I watched a friend of mine (small business owner) get chewed out because even though he was opening the store early the day before a holiday, which also happened to be a weekday, he wasn’t opening it early enough apparently. He’s smart not to have let me have the phone.

    • We were open until 7PM at the drug store I work at. Dimmed the lights at 10 till, last customer out at 1 minute till. doors locked at 7 sharp. 1 minute after, first customer walks into door to find it’s not going to open for them. Yay for getting the doors locked before the people who got turned away from the Safeway next door closing at the same time could come and make us wait for them to finish shopping and leave.

  7. I’m on my way into work now. I’ll be finished at 10.30 tonight.
    I’m lucky to have Christmas Day off — last year we were open for Christmas Day, but at least this year we aren’t, and we closed early for the Eve (we normally close 1.30 a.m.)

    Happy Christmas* to everyone!

    * or preferred holiday of your choice.

  8. Closing tonight & staying after to take down Christmas decorations. Since I’m the only one in the household with a job, it’s not like I had much choice. Next week will REALLY be fun as our hours start dropping just in time for end-of-year bills.

    • Funny you mention that last bit, myself and the store manager had been talking about that as we headed out to our trucks to leave last night. Needless to say, neither one of us is looking forward to that……………

  9. My questions are: do the shoppers read this comic? Would they recognize themselves in print? This comic hits the problem on the head, but it would be nice to know if people are reading and realizing the error of their ways. I know…what was I thinking?

    • Some customers might “get it” but they would be the ones rolling their eyes with the store staff at other customer’s various tantrums. Chances are this kind of person probably has more of a “privaleged” attitude………..probably also the kind that would j-walk on a dark road in dark clothes and then get pissed at the driver that barely avoids running them over for not seeing them or giving them the right of way they don’t really have.

    • Not every shopper behaves as if they’re entitled. The quiet, compliant ones don’t attract notice, so it’s almost like they’re not there to the people dealing with the attention-demanders. The pushy ones are less likely to be following this comic, too, in the same way a lot of Republicans would probably avoid Doonesbury.

  10. I was actually thanked a few days ago for being polite and respectful to a cashier, especially when she asked for my ID for an alcohol purchase. She said that particularly this time of year, people are extremely irate about little things like that. The holidays bring out the worst in a lot of people. Shame, considering it’s supposed to be a season for love, warmth, and goodwill to all.

    • Every time a customer gets thanked for being a decent human being, an angel gets its wings. I’m glad – sincerely – you got to witness that!

  11. On Sundays the grocery store I work at closes at 9PM. It has closed at 9PM on Sundays since 3 months after we opened. Last night customers were still trying to get in at 9:20PM. I’m the guy who rounds up the shopping carts in the parking lot and the other day I had a customer thank me for saying Merry Christmas to her when I picked up her shopping cart. Meanwhile I got to go home half hour early today. We didn’t need 3 cart guys believe it or not. The other guy and I had the lot all caught up. And the 3rd guy came in at 3PM and there was no need for me to stay til 3:30PM.

    • I also round up shopping carts myself. My store closes at 8PM tonight. I was scheduled until 6PM, but my boss came in the break room this morning and asked if I could clock in early at 8:20 AM, so I got to go home early. YES!!!

  12. I remember one year, long ago, a woman came into my store on Christmas eve about 20 minutes before we closed. She wanted whatever the hot, must have toy was, naturally they had been sold out for over a month. She demanded we check in the back, call the other stores, order one, everything possible. When she was told even if the closest store had one, she wouldn’t be able to get there before it closed anyway. She screamed yelled, threatened… you name it. Finally she started throwing the tantrum I was expecting, blaming me for ruining her child’s Christmas. She proceeded to knock over merchandise throw items, and threatened to have people killed and the store burned down. That was it, the police were already in our store getting one shop lifter, she was arrested and as the cop was leaving joyfully told me that she would be spending Christmas eve and day (Thursday and Friday) as well as the weekend in jail. Definitely made my night.

    • WOW and LOL at the same time! Haven’t had that happen, but can you imagine having to relay that story….especially to her kids?!

    • Hopefully she dropped the “I want, therefore it should be.” attitude she clearly had. Y’know, if the hottest toy of the season isn’t available, there are always alternatives that the kid will still enjoy playing with… unless they inherited that snotty, entitled gene from this yelling bird, which the brat probably did.

      Thankfully, she received a nice Christmas gift: A lesson in humility. Let’s hope she made good use of it. Thanks for the awesome story!

      And a Merry Christmas to everyone! :)

    • Couldn’t have happened to a more deserving person. :D Let’s hope she truly learned her lesson and is now a bit more considerate and sensible.

  13. The whole “We wouldn’t be open/I wouldn’t be working if people like you weren’t shopping” isn’t always true. I used to work at a gas station, and one Christmas day I had ONE customer my entire 6 hour shift. And no, the owner would not let us close, even with the manager repeatedly asking. I think there were a dozen people all day, 5am to 11pm. I’m sure their purchases didn’t even cover our payroll that day (time and a half) not to mention the rest of the overhead.

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