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It’s either there or Cooper’s Lounge on the roof. Just so there’s somewhere. I wonder what it is this time. An idiotic customer or Stuart?
or both…Stuart as an idiotic customer
Or Stuart defending an idiotic customer.
Or the dog from yesterday?
Sundays are out of continuity.
I’m sorry, but that’s just unrealistic.
If a manager is upset and comes into the back room to yell, he’s not just going to yell into space. He’s going to see somebody and yell at THEM.
I think it’s a perq of management.
Any member of the staff lower than management might go into the back and just yell in frustration, but management has to yell AT somebody.
A manager like Stuart or Josh, yes, but Marla’s too fair to bully someone like that. Believe it or not, there are decent bosses out there. Rare, but they do exist.
Not true. I was a manager (Not AM or SM but I still had a supervisory role and because my management SUCKED, I was, for all intensive purposes, usually the boss anyhow) and this is TOTALLY accurate.
Can’t tell you how many times I went upstairs in the stockroom, out back to the loading dock, or in the office to scream my head off and slam stuff.
Now, if an employee was the root of my anger and they approached me while I was in that state to continue pissing me off? Welp, game ON. But I never initiated it. I usually retreated to freak out on my own.
At a Retail store my Sister worked at, they had an old broken mannequin that was used to yell at. Had a sign that said “Feel Better now” hanging from it’s neck.
My father in laws contraction sight had a singe on the wall with pacifiers hanging from it saying, “Want to spit the dummy? Feel free to use one of ours!”
((Spitting the dummy is a phrase meaning to throw a tantrum here in Australia I don’t know how well in translates to other places))
The department manager, at one of the places I worked for, brought in a pretty pillow one day during the Christmas season. He told all of us that it’s the punching/screaming pillow. If we had a particularly rotten customer, we could punch it instead of the walls, or muffle the scream in it. Worked pretty well, too!
I once suggested putting one of those inflatable punching bags in our break room, but since our break room shares a common hallway with the restrooms (and customers would hear/see us beating the crap ou of a piece of plastic and possibly freak out in response), the suggestion was shot down.
I don’t know, there’s just some customer that just need to see that.
My technique (about 20 years ago) was to punch a city telephone directory across the room. It was bulky, non-rigid, and pretty hard to seriously damage. Nowadays, such objects are much rarer.
I have totally done that. In fact, i was told by management to go in the back and do it.. lol. That was after an 80-something year old woman threatened to slap me multiple times because I wouldn’t ring up an alcoholic beverage without seeing her granddaughter’s ID. Halfway through the altercation I was told to go on a break – and whispered at to scream if I wanted to. I assume because the lady was mad at me and me being out of sight might calm her down. It didn’t. She eventually threatened THREE managers, threw a pen at one of them, and was escorted out of the store by police. After she left one of the managers that responded to the situation hugged me LOL.
I do not know where you live and what the laws are but I can see why she would be mad.
In Ontario, If the old woman was holding the itemizing and paying the item, you can not ID anyone else that they are with, even if they underage or look it.
For example, my boyfriend drinks, I don’t. He buys stuff all the time while I am with him. They not ID me even though I do look underage. Pretty much you are excusing someone of a crime with no evidence.
Even if granny deiced to give her 18 year old some wine during dinner it her business but we don’t know if granny will. For all we know, she use it to cook or to drink before bed. We simply do not know, thus we can’t jump to accusing someone of a crime she may or may not be committing.
Don’t get me wrong, we were suppose to stop underage drinking. I mean there is moments where it pretty obvious that there is some buying for underage kids. If we have obvious or hard proof to so, then by law we have to refuse sell.
I also understand that I was not there so I can not judge. She also went the wrong way by threatening you and throwing a pen. I also don’t know your drinking laws.
Just wanted to you to put your self in someones shoes. I have been there were people at pubs demand an ID even though I was not drinking. It is annoying as hell that I know my rights and the waiters refuse to accept it. It is training when we get our smartserve. .
But there are places where company policy says that they are not allowed to sell to any part containing an underage person, or if they know the party contains an underage person. Don’t like the store policy? Don’t shop there. I don’t know about places it being required by law, though.
Where do you live? Sounds like it is privatized where you are from.
Like I said, our laws in ONTARIO are different than those of the USA and other Canadian parts of Canada.
liquor stores is run by the government here in Ontario. The law says to only ID the person who is holding and buying unless otherwise very obvious reasons that they person is buying for underage.
Also, I am not talking about a 19+ club and I do not go to 19+ clubs or bars.
Non 19+ bars have no right to ID me, they are considered restaurants which families can go to eat. They can’t do anything unless A. I order a drink or B. they catch me drinking my boyfriend drink.
Here it is a fine-able offense to sell to a group that has an underage person, if there legal guardian is not part of said group.
In BC, if you suspect someone is bootlegging, you can refuse service. It’s not even a question of taking the chance of offending someone, it’s simply a chance no one will take, as the minimum fine for supplying alcohol to a minor is $500. $5000 to the shop owner and up to 6 months in jail. Not a risk worth taking.
Especially if someone comes in, get’s ID’d, and a)doesn’t have it, or b)turns out to be a minor. If that person goes out and gets a friend or stranger or family member to buy it, and that person comes in, you can refuse to sell it to the second person because they are potentially buying alcohol for a minor.
I work for a delivery service, and if I get to the door, and I suspect the person at the door paying for it is providing for minors, (several people at house, party going on, etc), I am perfectly within my rights to ask for additional ID from others at the house. (Information passed to us from the RCMP) If they can’t, or won’t, we can refuse to sell the alcohol to them.
As for this situation, in BC, both parties can be ID’d, and if the younger party can’t provide ID, then the sale of the alcohol can be refused.
Bootlegging is just not an offence to messed with.
Yes. In Ontario is a big deal if you sell drinks to a minor or someone who is about to give it to a minor.
But since the the minor was the grandchild, we can’t ask ID from the kid. I mean if the grandmama was saying “hope you have blast with all your friends, don’t drink too much or too fats” WHILE buying the drink then YES we will refuse etc. But if a teenager was just tagging along with her grandmama while she does he daily shop, we can not ID the grandchild. As long as she is not holding the drink or she is not going “buy me this!” and we have no proof that the teenager is going to drink it then we can’t refuse sell.
So are you saying that children can not tag along with their parents while they buy a bottle of wine or something? Weird.
People act like getting ID’d is a huge inconvenience. What’s with that?
Megan, I’d be irritated if I were to buy a bottle of wine (for myself, mind you), my 16 year old daughter had to show her ID and since she isn’t 20 (the legal drinking age in Iceland) I couldn’t buy it. Also I suppose asking for ID when you’re not trying to buy a drink is pretty stupid – is the restaurant planning to throw out a customer buying food and soft drinks when they’re not yet 20?
yes, newton, we see the point you make about the laws in Ontario. I worked for Walgreens in the US for about a year, and it was made clear that we were to ID all parties in a group purchasing alcohol. Obviously, there were unspoken limits. If a child (12 and under) was with a parent buying liquor, I never IDed the kid. But the policy (and perhaps law, I was never sure) was put in place to prevent someone for buying alcohol for underage drinkers. So, if there was a pack of what could be teenagers buying liquor, they all got IDed, not just the one buying. And if at all seemed like a parent or grandparent was buying booze for their teenage child or grandchild, we could not sell it to them without IDing the kid. The law is what it is. If a parent chooses to break it and let their child drink in certain situations, fine (lord knows mine did), but the company has to uphold it where it can. Otherwise, it can also be liable for whatever happens.
In my restaurant the walk-in refrigerator was the place to scream and if the need was for physical relief then the boxes of french fries in the walk-in freezer suffered!
Same here, we’d use either the fridge or the freezer, it was great for primal scream therapy!
Just came back to the site today and saw the comments. I live in Louisiana, and here its called a 3rd party sale and it’s illegal. If its clear that the item is meant for the underage party and we complete the sale, the store can be fined, the cashier themselves can be fined ($500), and the store can lose its liquor license. The granddaughter came up as the lady was checking out and said ‘here maw maw, get this for me, I’ll pay you back.’ Therefore I knew the alcohol was for her and not the lady, thus I needed her ID to complete the sale. My managers told me the way I handled it was correct and all three of the backed me up.
Not only does the stock room double as a decompression chamber, the manager in charge of the department is essentially the “store bartender” at the store I work at. (The one everyone comes to with their laments.) I’m currently in that role, and I actually have started taking it as seriously as any of the “official” parts of my job.