38 thoughts on “July 2, 2017

  1. Only 10%? You have to leave room for negotiation. Aim high!

    Also, if you NEED a pristine box, would a discount make the box magically become pristine? No. No, it wouldn’t. Move along then.

  2. I have totally heard this excuse before, and I’ve always wanted to answer “Yet somehow you paying less for the gift makes it okay to give the damaged product?”

  3. I had a lady — who was very unfriendly towards everyone as soon as she walked in the store — do this over a very small campfire hibatchi style BBQ (the kind that for fuel uses a propane cylinder about the size of a torch).

    I still remember it quite clearly even though it was ten years ago. She made my top five list for most unfriendly customers.


    I’d like to see this hibatchi.

    Ok, can do.

    It’s been opened once before! I want a discount!

    We took it out of the box to show a customer….just like we are for you. The BBQ isn’t damaged.

    What’s he doing at the back with it now? (A worker went to a counter just inside our work area — where he was still visible — as it was easier to put it back in the box using a counter).

    He’s putting it back in the box for you….

    I still want a discount!

    There’s nothing wrong with the BBQ…

    You guys wouldn’t even survive if it wasn’t for us cottagers!

    Yes we would. Do you want the BBQ?….


    I came real close to telling her it was no longer for sale but instead just gave her the same snippy attitude back at her. The other two people with her were just normal, friendly customers.

  4. It’s delightful to see that smug look on Cooper’s face instead of the custy’s for once.

    Just yesterday I popped into a job lots store to pick up a table my wife wanted. The only one they had was the floor model, and it was a bit scuffed and marked. Took it to the register and checked out with my other purchases. The end.

    • Hubby works in retail and I used to own a giftshop so we definitely understand the retail side of things.

      That being said – I would absolutely ask for a discount if I was buying a floor model ANYTHING…especially if it has scuffs and marks. Why WOULDN’T you ask for a discount for that?! A floor model is basically used and abused. Especially a table where customers just set things on it and scratch it up.

      Most companies would discount floor models automatically. To buy a scratched and marked up floor model at retail price doesn’t make you superior (you sound kind of smug in your post) it kind of makes you financially dumb…

      • True. If the box is scuffed, who cares? You throw that away. But the object itself should be in “pristine” condition. I would definitely have asked for a discount on a floor model.

        • Now, do you ask for a discount just because its a floor model, or because it is actually scuffed and marked? I work in a small hardware store, so we don’t usually have a lot of many products at once, and a lot of people will look at grills, but not touch them, so floor models tend to stay in rather pristine condition, minus a bit of dust, which we clean off daily. So, if the grill is in brand new shape, no marks or fingerprints, do you still ask for a discount, just because it is the floor model?

          • Actually, the business should charge extra because the barbecue grill is pre-assemble.

          • I would still want a discount, even if pre-assembled. It’s still a floor model.

      • *eyeroll*

        It’s kind of different when you OWN the gift shop and can just tell customers to f**k off as opposed to not being able to say anything to them because you could lose your job.

        You sound like an annoying nightmare customer.

        • An annoying nightmare customer for not wanting to pay full price on damaged floor models? All righty then. The more I hang out in the comment section the more I begin to realize that nope, conflict isn’t always the customer’s fault.

        • Wow – really!? First of all – If I told my customers off my shop would have closed immediately from bad press.

          You say I sound like an “annoying nightmare customer” just because I think YOU are kind of dumb for paying full price for damaged merchandise? Nice attitude.


          • Yep, name calling. Thanks for proving my point.

            I never said I would pay full price for damaged merchandise. I wouldn’t buy damaged stuff in the first place.

            And yes, when you own the business, you can tell people to f**k off. That’s the whole point.

          • You are a jackass for saying that about me – you have NO Idea who I am or what I am like. I am not a nightmare customer, thank you very much.
            And if you think the point of owning a business is to be able to tell people to F-off then you have a major attitude problem!!!!

        • Get off your high horse. Calling someone an annoying nightmare customer is no less name calling as calling someone a jackass.

      • Many places that sell grills assemble them for you, therefore every model is a “floor model”. You get free assembly (and having spent a few days as an assembler when we were short, it’s not easy or fun for a novice). Would you still expect to get a discount for it being a “floor model”? Or maybe you should be charged extra for having someone try to find one still in the box in the back, if there even are any.

    • And your wife was happy with that? It’s one thing to pay full price for a damaged box with a pristine product, but why in the world would you pay full price for a damaged product?

    • As others have mentioned, assuming you’re not a jerk about it, asking for a small discount on a damaged item isn’t a big deal. Just don’t flip out and get aggressive if they can’t give it to you.

      • Had a customer haggling for a steep discount on a display nightstand that had been discontinued.
        I had already offered 5% off the clearance price but she kept pointing out various tiny nicks & scratches.
        I finally showed her the tag that described it as ‘distressed’.
        She sighed & walked off so I put it aside.
        When I went to put it with my go-backs a few minutes later, another woman remarked how CUTE it was & could she buy it?
        As she was taking it out in her cart, the original woman came back looking for it.
        Gotta love Karma.

  5. I worked at a drug store and was in the next aisle and overheard a customer tell her friend “Watch me get this bottle for a dollar”, a second later she walks up to me with a box of Tylenol with the box torn. I took the box, told her “Thank you for bringing this to my attention. I will put it in the appropriate location for return as it’s been tampered and we can no longer sell it.” The woman was shocked and her friend was laughing as I walked into the back room and put it in my “repair” pile. After she left, I taped the box and put it back out.

  6. A common practice for “customers” like this is for they themselves to slightly damage the product or container and then ask for a reduction is price.

  7. What an amateur.

    A true Nitpicker wouldn’t have given in so easily. He would have insisted on getting a discount for the damaged box even if there were brand-new boxes also available.

    Heck, he probably wouldn’t even bother to change his story to fit.

    I’ve seen it happen.

    • I had a woman fight me to sell her expired product at a discount (which I couldn’t give) even though we had unexpired product on the shelf and selling expired product is illegal.

      • ” selling expired product is illegal.” unless it was baby formula or you’re not in the U.S., it’s not illegal. Baby formula/food is the only product that has laws regarding expiration dates, the rest of them are totally arbitrary and not enforceable.

        • Actually, it depends on what the product is, and where you’re located.

          I’m not a lawyer, but from what I’ve read …

          Under FEDERAL law, it is not illegal to sell food after the expiration date, except for infant formula.

          But individual states and localities are permitted to pass their own laws regarding selling products after the expiration dates on the packages.

          For example, in the state of New York (where I live), it is illegal to sell, or offer for sale, any over-the-counter, non-prescription drugs after the expiration date on the package.

  8. I’m so glad that the last retailer I worked for actually didn’t fall for this crap.

    My manager refused to discount merchandise with damaged packaging, because if it caught on, it would just encourage customers to intentionally damage merchandise.

    It was either regular price or RTV.

  9. Tangentially related: had a customer ask earlier in my shift of our “warm” soda (the stuff on the shelves up front, instead of in the vault at the back) were cheaper.

    Like… no… obviously not? There’s nothing wrong with them, and it’s damn easy to make them cool by putting them in your own fridge or adding ice. And if you want it nooooow… grab the ones on the cooler! Sheesh.

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