46 thoughts on “July 23, 2017

      • It’s often the customer’s fault a line is held up, NOT the cashier’s. My husband and I got behind ONE woman who was already being rung up thinking we’d get out sooner than the next line that had 3 people in it. Big mistake. That woman wanted things rung up separately which she would pay for separately in different ways all of which took forever. The 3 people in the line next to us were long gone before this woman was half done.

          • The worst is when they bring up a pile of 100+ items and then make you ring them all up so they can see how much their total will be with tax, then go through the pile, item by item, and make you void things one by one.

          • @Dani, even worse than that is when they don’t know in advance they’re going to be voiding half their items off again because they didn’t bring enough money. The words of doom are “I don’t know if I have enough money” or “I only have $XX with me” when their cart is overflowing. Because of course they don’t budget while shopping, they just wait for you to ring it all up and then void items one at a time until it’s back under their limit.

      • not a long line story, but a time waster story.
        I had a lady return something at an old job, and without a receipt, I had to issue a store credit which was a bit of paperwork (this was a mom and pop type place so no fancy credit card style store credits)
        before I began, I asked her if she wanted to look around the store, cause an exchange would be a whole lot faster and easier on everyone. She said there was nothing she needed at that time and I filled out the 3 part slip and entered it into the register.
        She then took her copy of the slip and proceeded to walk through the store and I could feel my stomach drop because I knew she was gonna find something. Lo-and-behold, she came back to the register with an item and then I had to use the store credit I JUST ISSUED NOT 10 MINS BEFORE and put it towards her purchase.
        I was slamming my head on the counter after she left.

        • @Dani:
          Your comment about people bringing up a whole lot of items, making you ring it all up and then pick things out one at a time (making you void it out) happens to me more than I’d like to admit.

          • It happened all. the. time. when I worked at a department store. What made it even worse was when they’d have a hundred items, make you void half of them, give you a coupon, and say “Oh, that’s better” when you gave them their new total. Ma’am, if you want Walmart prices, shop. at. Walmart. Don’t shop at department stores and expect them to have Walmart prices.

  1. Congratulations, Ma’am, you win the “entitled asshole of the day” award. Every second you keep me on the phone is another second that you and everyone else in line has to wait.

  2. I had a lady basically do things like this. No matter when she shopped she’d come up to the closed register behind me, where I couldn’t see her. I was dealing with a line of customers. Eventually she’d snap at me that I needed to call someone to ring her up. I told her there wasn’t anyone to come up and ring her out (it was just me and the manager, manager was helping customers on the floor). She flounced out to her car and called the store to demand someone come up to open another register. x_x She’d have been out of the store a whole lot faster if she’d just gotten in line like a non-entitled person.

  3. See, this is the beauty of the Nintendo DS, I see a long line, no problem, whip out PMD, and grind a few levels while I wait! =^^=

    • Honestly, that’s the beauty of cellphones. I read the news, or read a book.

      The key is to turn it off when it’s your turn in line and not hold it up by continuing whatever your doing when you DO get to the head of the line.

      Because that’s being a SC, too.

    • I used to carry a book around everywhere, for things like this. People told me it was rude.

      Now we all have cellphones for the exact same purpose and it’s not rude. Mostly.

      • You’re damn right!
        Last year at our company Christmas party, I brought a book to read while I ate the food that was provided, and my shit-ass of a bitch store manager jumped down my throat, yelling at me that bringing a book to read was “rude” and that I should be “getting to know the company family”. I protested that I was EATING, and that everyone at that table was playing with their cell phones anyway. She snapped, “That doesn’t matter! You’re being very rude!” and she stomped off muttering under her breath.
        I bolted for my house after that. The ONLY place where no one is giving me RULES regarding reading books or watching TV. That store manager was a stupid ass to me, and to this day, she’s still wondering why I refused to attend the company’s spring and summer parties. I’m sure if I remind her WHY, and recall that she was being a jerk to me, I won’t have a job anymore, so I’ll let her figure it out on her own. My only excuse for not attending HER company parties is because “I already got things to do”. What is she going to do, fire me for having a life outside of work? Ha ha!

  4. The ones that make me mad are the EXACT CHANGE. The total comes to 9.95. They pull out out a roll of bills to choke a horse but instead of handing over a 10 they give a 5 and 4 1’s. The spend the next ten minute digging for that 95 cents. I hate those people.

      • Not in retail but on the bus. A neighborhood gentleman rode the same commuter bus as I most days. He was a lifer somewhere in the fedgov. Every morning he got on, stood at the fare box and counted out his dollar ten cents. He never had the money ready to plunk in the fare box; he carefully counted it out EVERY DAY. For more than 15 years I watched this. The bus company went to digital fare cards but he would not sign up for the program at his fedgov place of work. He paid cash. UNTIL the day came when paying cash also meant paying a ten cent premium. He finally got the digital card.

    • What’s worse is when you’ve already rung up the ten and are starting to give back the change when she says, “Oh, wait a minute! I have the change! Can you hang on a second?” And then while you’re standing there with the drawer open, she digs out ninety-five pennies.

      • I like getting change when I pay cash. I throw it in a metal tin and take it to the bank twice a year to run through the coin machine. I usually get between $80-120. Should save it but it usually becomes mad money.

        • I started doing that a few years ago and wuld keep the change for the tollway (if I was going to use it), vending machines, ect the started just keeping it in these 32oz plastic drink cups from a local resaurant. Right now I have one that is nearly full of quarters (which at this point should be $150 minimum in there), two more that are about 1/2 full of nickles and dimes each, two that are nothing but pennies, one filled to the brim and the other has just enough to completely cover the bottom of the cup. I had been saving change the same way last year for several months when my last retail job ended just before going on a vacation and had around $250 between the then 3 cups (nickels and times shared one) and there was about $180 in quarters alone and I think around $15 in pennies………….and believe me, then and now, those cups ain’t light!

    • I had the exact opposite problem while visiting the USA. I was terrified that I was going to hold someone up so I never even attempted to make even small change because I couldn’t immediately identify what coin was what. Wound up dumping a purseful of shrapnel in a Chipotle tip basket on my last day.

      • That’s basically what my husband did the first few times he visited me in the USA. He ignored the coins and put them in a ziploc, ended up bringing them home and used them for the next trip.
        After a few years, he’s pretty much got it down, now. 🙂

    • I’d add the caveat, as a customer and former cashier, that it’s only really a problem when they have to really go digging for that ten minutes to find the change. I mind it a whole lot less if they’re a sensible person with a sensible coin purse or pocket of some sort to hold their coinage, because they can usually pull out the exact change pretty quickly. Most of my customers were like that, thankfully.

      But I did have the one who *insisted* on exact change, and literally had to go digging not only for her coins but for any number of rumpled up bills that were everywhere on her person *EXCEPT* for in her wallet. That was apparently only for holding ID and credit cards. The bills were loose in her clutch, loose in her huge bag of a purse in three different places, stuffed into two of her jeans pockets, and tucked into her cell phone case. Coins were rattling around loose in the bottom of her purse-bag, mixed in with chapstick, nail polish, Tylenol bottles, paper scraps, aforementioned wadded-up bills, sunglasses, pens, and other assorted detritus.

      My cash, on the other hand, is always in my wallet. Period.

  5. Working in a restaurant, I get similar complaints when guests want to talk to me, but I’m in the kitchen cooking. They complain about how long the food’s taking, but pull me off the line to complain about it, which just makes it take longer. Good job, a-hole…now I got five other families mad at me…oh, and I can never go right back to the kitchen when that happens, no…I gotta get yelled at maybe two more times…

  6. I love when there’s a long line, but more than half the people in the line are just the friends and/or family of the one person buying something. If they’re not purchasing anything they should wait on the other side of the check out lane.

  7. I have a regular who always wants to purchase everything one item at a time, in multiple transactions. It never fails that this causes a huge line to form. Lately we’ve told her she gets two transactions then she has to go to the back of the line for the rest.

    We get people who will dump a ton of stuff on the counter then say “separate”, so I say “place what you are purchasing now, and hold the rest until it is your turn in line to check out. Anything on the counter will be part of this single transaction.”

    People got so spoiled and entitled with the “Customer is always right” culture that they are more an inconvenience than ever before.

  8. Does anyone have any stories about a customer simply skipping over the line — you know, walking past the everyone else and going directly to the register, possibly even going so far as to try and shove the person already there out of the way? I don’t myself, but I figure it’s had to have happened somewhere!

    • It happened at my job last night, not to me but to another cashier. He didn’t push the other customer out of the way, but he was close enough to her that he was practically standing on top of her. My coworker made him get in line like everyone else.

      • Our local Aldi branch people will ask if you want to go ahead of them if you only have a couple of items. Its like retail heaven or something.

    • During the Christmas rush, I was handling a six or seven person line by myself. A lady walked up to the side of the counter and waited impatiently. I told her she’d have to go to the back of line, and she got angry and said “Well, I’m here now, so I expect you to serve me!”

      • My rule was if came to register from the side to ask a question, you got a quick answer and told where to go find the item for yourself. If you waited in line to get help, I would leave the register to help you.

  9. Back when I was still married to the Late and Unlamented, money was always tight. (He didn’t want the girls’ shoes cutting into his cigarette money.) I start with the things we HAD to have, and ask for a subtotal. From there I could figure how much more I could purchase. It is *mortifying* to have to delete items, and I feel sorry for people who have to do it. Still, a little pre-planning goes a long way.

  10. Yeah, lady, leave the Vice President alone! I know that his beliefs & stances aren’t very popular, but outside of work, he just wants to do some shopping without interruptions!

    • How often do you hear anyone say that any more? It may still count as grammatical, but it’s definitely not idiomatic.

      I *am* often accused of being a grammar nazi, but it’s my opinion that English now has a set of stressed or disjunctive pronouns, like the ones that are completely uncontroversial in French (C’est moi).

      It’s just that the ‘official’ grammar of English hasn’t caught up with its real grammar yet.

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