Marla, you need to reject his reality and substitute your own.
Dang you Will, you made me snort, ROFLMFAO!!!!!!!!
I love how Amber is rolling her eyes in the second frame xD
Let me guess… corporate – meaning Stuart – is going to make them accept the return even though they can’t resell it because they didn’t in the first place… so yes the eyeroll is justified.
That is the reason I prefered to do janitorial work over service/refund desk! Too many customers like this guy. When doing janitorial stuff and you had a customer gives you crap, little bleach and elbow grease took care of it!
LOL Nice one! I always said it’s better to be a line cook than a doctor. Doctors bury their mistakes, we get to eat ours!
heh. spare. bowling pun.
I read it that way too
Hey buddy, how can you be the customer if you didn’t buy the item from that store in the first place?
Strike a deal with that turkey. If he produces a valid receipt, go ahead with the ball return, but if not tell him to split.
Win. That made me LOL.
Best way would be a combination of Amber using the bowling ball while Marla distracts him, and then get Cooper to help with the body disposal.
Come on Marla, you are in charge now. Take no prisoners!
Make him produce the receipt which will obviously have another store’s name on it, then direct him there!
Having worked retail, I suggest that Marla accept the return. It is general policy at many retail locations to accept returns without a receipt, with the customer receiving on a gift card the highest value the item has been sold for within a recent period (say… the last 90 days).
So the store can accept the return, give him a blank gift card, and be entirely within policy. Should he not like this deal, he would certainly prefer to process his return at the store where he bought the ball.
You’ve worked in retail and you actually suggest this? Think it through. What do you think will happen when the customer finds out the card is empty? I’ll give you a hint: head office will most definitely be involved.
Refund it back 5 cents
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