Says the guy we first met while he was cussing out Amber.
When I was a retail manager, that kind of behavior was an instant losing scenario. As soon as a customer called an employee a fucking redneck, faggot, bitch, etc, I asked them to leave and told them to never come back. If they called corporate, I simply explained that the customer was dropping the f-bomb left and right and that (in addition to the customer being wrong as usual) I told the customer to leave in order to protect the employees (like they gave a shit) and other customers including those with small children.
You can always justify kicking someone out if they behave that way.
Using symbols like @#&* or f___ are just as effective and don’t allow children to see and imitate by using such language. I teach high school and get sick of 14 year olds swearing like sailors. Let’s promote civility in public forums so we have less of it in public.
Or should I say “Let’s promote civility in public forums so we have less *incivility* in public.
I think what you meant to say was “watching your child’s internet usage are just as effective and don’t allow children to see and imitate by using such language”
I’m not going to censor myself to avoid a pearl-clutcher’s sensibilities, and censoring words are even more ridiculous than just using them – it fools no one and assigns a greater stigma to its use.
You know, when i worked at a jigsaw puzzle store ages ago, a 10 year old kid sharted chasing his little brother around and hitting him, when he started to literally hit his mother, I twisted his right arm to his back and banged his head on the floor, then i litterally throw him out of the store.
I figure that has to be one of three things;
1: Norm forgot to add it to the scene.
2: Norm is messing with us.
3: Marla set it on or behind the counter by this point in the fight……..maybe to keep from using it on this knucklehead……….
If you look closely, you can see a corporate pixie contacting the mothership (do pixies have motherships? Just go with this..) recommending Grumbels start selling bowling balls as there is clearly a market/the competitors sell them.
This happened to me back when I worked at Borders. A woman came in to pick up a book that she’d ordered. The problem was there was NO RECORD in our system of her ever ordering anything from us. She said that she had placed the order with us over the phone, so I suspected that she’d called a different store. When I suggested this, she became very irate with me and kept insisting that it was our store. I offered to call another one of our other locations to see if any of them had her order, but she kept insisting that she placed the order with us, and that I simply wasn’t looking hard enough. Finally she said “I know for a fact that I ordered the book from THIS store. You even left me a voicemail saying it came in.” She then pulls out her cell, brings up the voice mail, and then puts it on speaker. Turns out it was a voicemail from Barnes and Noble (which was several miles away).
She sheepishly left without apologizing.
Somehow they still want to make it the employee’s fault though it’s their own fault. What if they were having the same kind of argument with a friend or their spouse? They’d have to apologize when they were clearly wrong. But with retail people, waitresses and others in service professions they think it’s ok to be rude and never apologize as though these workers have no feelings and if they do they don’t matter. Phooey on them!
I found this to be the case whenever a customer realized they were at fault. They never apologized, they always tried to defer the blame to someone or something else.
Same here. Usually only the ones who threw a huge tantrum before the revelation that they were wrong, because those were the ones who were angrily embarrassed (instead of just embarrassed) and couldn’t accept that they were abusing employees over their own mistake. The ones who were nice but wrong would actually apologize for wasting the employee’s time.
Yes, go on to Delmans, take your crappy attitude with you (even though the Delmans staff don’t deserve it any more than Amber did). Yet another case of the customer pitching a tantrum because he was too stupid to listen.
Total irony, but I went to work (I work in a cinema) today and I got asked if we sold tickets for another site, and Retail has someone insisting on returning a product bought in another store today. When I realised this I told a colleague and we laughed.
Go on, take your ball and bat and go home
“Jerks? Step over here and let me illustrate a few things with the Baseball Bat of Clarity…”
Says the guy we first met while he was cussing out Amber.
When I was a retail manager, that kind of behavior was an instant losing scenario. As soon as a customer called an employee a fucking redneck, faggot, bitch, etc, I asked them to leave and told them to never come back. If they called corporate, I simply explained that the customer was dropping the f-bomb left and right and that (in addition to the customer being wrong as usual) I told the customer to leave in order to protect the employees (like they gave a shit) and other customers including those with small children.
You can always justify kicking someone out if they behave that way.
You know, you help encourage civility by keeping the f-bomb and other profanities out of your posts.
But sort of fails to make the point of the post, don’t you think?
Using symbols like @#&* or f___ are just as effective and don’t allow children to see and imitate by using such language. I teach high school and get sick of 14 year olds swearing like sailors. Let’s promote civility in public forums so we have less of it in public.
Or should I say “Let’s promote civility in public forums so we have less *incivility* in public.
I think what you meant to say was “watching your child’s internet usage are just as effective and don’t allow children to see and imitate by using such language”
I’m not going to censor myself to avoid a pearl-clutcher’s sensibilities, and censoring words are even more ridiculous than just using them – it fools no one and assigns a greater stigma to its use.
You know, when i worked at a jigsaw puzzle store ages ago, a 10 year old kid sharted chasing his little brother around and hitting him, when he started to literally hit his mother, I twisted his right arm to his back and banged his head on the floor, then i litterally throw him out of the store.
Hm. Hey customer, how long has it been since you bought your attitude? Because boy is it sure rotten.
Probably returned it for store credit………
What happened to Marla’s purse?
I figure that has to be one of three things;
1: Norm forgot to add it to the scene.
2: Norm is messing with us.
3: Marla set it on or behind the counter by this point in the fight……..maybe to keep from using it on this knucklehead……….
He’s got her purse, she is about to discover she now owns a bowling ball.
Oh, I soooo know about this kind of customer!
If you look closely, you can see a corporate pixie contacting the mothership (do pixies have motherships? Just go with this..) recommending Grumbels start selling bowling balls as there is clearly a market/the competitors sell them.
I saw something, looked more like a Gremlin (not the car from Wayne’s World). They always put a wrench in the works…
This happened to me back when I worked at Borders. A woman came in to pick up a book that she’d ordered. The problem was there was NO RECORD in our system of her ever ordering anything from us. She said that she had placed the order with us over the phone, so I suspected that she’d called a different store. When I suggested this, she became very irate with me and kept insisting that it was our store. I offered to call another one of our other locations to see if any of them had her order, but she kept insisting that she placed the order with us, and that I simply wasn’t looking hard enough. Finally she said “I know for a fact that I ordered the book from THIS store. You even left me a voicemail saying it came in.” She then pulls out her cell, brings up the voice mail, and then puts it on speaker. Turns out it was a voicemail from Barnes and Noble (which was several miles away).
She sheepishly left without apologizing.
Somehow they still want to make it the employee’s fault though it’s their own fault. What if they were having the same kind of argument with a friend or their spouse? They’d have to apologize when they were clearly wrong. But with retail people, waitresses and others in service professions they think it’s ok to be rude and never apologize as though these workers have no feelings and if they do they don’t matter. Phooey on them!
I found this to be the case whenever a customer realized they were at fault. They never apologized, they always tried to defer the blame to someone or something else.
Same here. Usually only the ones who threw a huge tantrum before the revelation that they were wrong, because those were the ones who were angrily embarrassed (instead of just embarrassed) and couldn’t accept that they were abusing employees over their own mistake. The ones who were nice but wrong would actually apologize for wasting the employee’s time.
Yes, go on to Delmans, take your crappy attitude with you (even though the Delmans staff don’t deserve it any more than Amber did). Yet another case of the customer pitching a tantrum because he was too stupid to listen.
Welcome back, Marla! Some things have not changed. Other things you’ll find are not the way they were when you took your leave…
Yep, this is America – land of “you’re free to blame whoever the hell you want.”
It’s tragic that people can’t take responsibility for their own actions. At least taking partial responsibility is a huge step over this guy.
Tomorrow, cliffhanger as Marla finds out about Stu’s office… *gulp*
Would now be the appropriate time for Daniel Powter music?
I found customers like this to be annoying, some people need to realize that checking facts before harassing a retail employee is much appreciated.
Total irony, but I went to work (I work in a cinema) today and I got asked if we sold tickets for another site, and Retail has someone insisting on returning a product bought in another store today. When I realised this I told a colleague and we laughed.
Yay! Welcome to rational management!