33 thoughts on “June 15, 2016

    • I think he’s thinking, “Okay, so corporate is irrational, uncaring, and idiotic. Doesn’t mean I have to be. I can still make this work!” Brice might just be clinging to the last vestiges of his “The System Works” mentality.

    • Him learning that corporate can make mistakes is different from him being a snob. This is just “ugh, people who don’t have money to waste on appearances aren’t good people, why encourage them.”

  1. If Brice hates clearance he would have a heart attack at my store since we have not one, not two, but ten whole aisles of the crap! (Though to be fair that is this months gimmick since we are getting rid of the last of the 2015/2016 labeled junk so they can sell the 2017 junk at full price)

    Anyways clearance can be both good or bad depending on how you look at it. It can be good because the store is still able to get a little profit out of a still usable item. However it can be bad because (and this is just from experience) because customers usually get the idea that they can just then return it for full price.

    If I had one major complaint about clearance is that no matter what store I work at, there never seems to be a game plan for how to organize clearance product on an endcap. I know that it is technically not a requirement but even a generic layout would probably help.

    • Doesn’t matter how carefully you try and organize it, at the end of the day all clearance endcaps look like crap. Even if they’ve been recovered multiple times a day. You can only rearrange the same stuff so many times an hour before it destroys your soul.

      • We have an wall in the back of the store for it, not perfect but that way it is less likely to get mixed up with regular merchandise. It tends to only be sorted when new stuff gets added of someone is board.

        • [quote] However it can be bad because (and this is just from experience) because customers usually get the idea that they can just then return it for full price.[unquote]

          Either that, or they expect everything in the store to be clearance priced…

  2. I wonder what Brice’s old store used to do with their slightly damaged stuff? I know from my days in retail that higher volume stores in fancier areas used to send their discards (aka as slightly damaged goods) to the lower volume stores in the the chain. The idea was that shoppers at the lower volume stores were generally also poorer and would buy the discounted discards. Sometimes they were right, but other times we watched these items get shuffled around from store to store until they finally got tossed out.

    • Marla’s Grumbles may well be selling the clearance from Brice’s old store. Like Brice said, the Southbridge customers would be more likely to pay extra for appearances, while the customers here are more about saving money.

  3. So people who shop at the Southbridge store are so rich they’re not interested in sales or saving money? I think no matter how rich I was I’d want to save money? Why EVER spend more than you have to even if you have a lot of it to spend? As for attracting the “wrong kind of customer” geeze, you’re not a snob at all, are you Brice?

    • I work with someone who has tons of money inherited from Daddy, and few expenses (no kids, paid for house & car). She is the type of person who will expect her friend to pay for parking if they go somewhere together; she will ask a friend to have dinner with her and then ask for separate checks. I can easily see her buying that marked-down crap because it’s cheaper. Brice would be appalled, but one way that rich people stay rich is they cheap out on lots of stuff.

    • Time and effort are worth money too.

      Part of the luxury of being well-off is not having to think too hard about saving money any more: you can go for the easy, ready-made solutions (products at full price in the specified aisles), instead of going out of your way to search for the cheaper ones (products at reduced price on the discount shelf at the opposite end of the store, and which might not be there, in which case you have to go to the normal aisle as well).

      And, while getting 75% of the quantity for 70% of the price sounds like good value from an abstract point of view, it doesn’t actually help if you really need four glasses, not three. Only if three or fewer are what you need does the reduced package start to make sense.

    • I worked at a mom&pop office supply/gift shop (nice gifts) in a ritzy area. It was amazing how cheap some of them were. (I guess that’s how they stay rich.

  4. Ah, it seems his old store is a “nouveau riche” store. Such newly wealthy folks are the ones most likely to want to vaunt their wealth and discard their perceived “poor” habits.

  5. Brice doesn’t understand that there are people in the world who DON’T piles of money to burn. Either that, or he thinks those who are poor aren’t really customers.

    He might be right about that last bit. Department stores like Grumbels are often too expensive for those with limited cash flow. It’s why Walmarts and Meier stores exist and THRIVE.

    • On a somewhat related note: not happy about Hudson’s Bay Company trying to ditch their Zellers brand. At all.

    • “or he thinks those who are poor aren’t really customers.”

      He thinks they’re the “wrong kind” of customers.

      He really needs another stint out on the floor. Granted, there are enough bad customers that it won’t necessarily make him sympathize with them but UGH, the classism is so gross.

    • I’m starting to wonder just how much do Grumbel’s assistant managers make? It’d be hard for him to be this clueless if he’s making <$15/hour.

      • I wouldn’t be shocked if Brice is a native of a Southbridge type of area, and is just used to always having money for whatever he wants. I know a couple of people like this, who aren’t especially rich or anything, but are used to a certain standard of living because they grew up in a well-off area with parents who bought them everything. So, it never occurs to someone like this to shop a clearance sale, because why would you need a discount?

  6. Bottom line is selling clearance helps those all important sales numbers. Often though clearance stuff is stuff nobody wants regardless of price.

  7. The problem is Brice isn’t catching on to the fact that there really is no wrong ‘kind’ of customer. A customer with money in hand buying things is just as much a customer as Mr. & Ms. Moneybags. There are ‘difficult’ customers, certainly, but even if they’re buying clearance merchandise they are STILL customers. Clearance merchandise that doesn’t sell usually gets pitched in a dumpster, so clearancing it means Grumbel’s recovers most of its retail value. Odds are, the store is still making a profit (albeit a smaller one), even at 30% off. Brice SHOULD understand this if he’s so in synch with corporate’s point of view.

  8. if you stop and think about it, its really not that great of a deal cause technically your only saving an additional 5 percent you really have to be careful when you look at clearance merchandise to make sure the savings are worth what your getting

    • It’s 6.67% off, not 5%. You can’t just subtract the two numbers, you have to adjust for that 75% figure being the new norm, so what you’re actually looking at mathwise is 1-(.70/.75) off. As a more obvious example, if it were a set of 10 wine glasses, and it was 1 instead of 10 for 95% off, it’s not a mere 5% saving going from the 10% total cost to 5% total cost. It’s a 50% saving, as you’re only paying half as much per wine glass.

      6.67% isn’t exactly a staggering discount, but if you’re buying wine glasses anyways it’s a better deal than the 4 on a per glass basis.

  9. I see a pattern here. He’s very big on appearances, image over substance, because he thinks the image IS the substance. He’s in for a rude awakening.

  10. I’m not surprised that Brice is still Brice. Even though he did have an epiphany with regard to corporate and their stupid rules, the epiphany apparently had more to do with Brice having his “perfect attendance” smirched and losing his gold star than with corporate—and Stuart–being out there in lala land.
    People do not change. Brice is a twit. He was born that way. He’s not going to morph into Cooper or Arthur or a male version of Marla. He’s a twit and he’s going to stay a twit. Forever.

  11. Brice is an overprivileged snob and I have to wonder if he was working in the Southbridge store because he lives in that affluent neighborhood. Maybe he lives at home and his parents pay for most of his expenses. His classism would make more sense that way rather than someone having that attitude while paying bills on a retail salary.

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