22 thoughts on “June 15, 2017

  1. Ah, well. I guess it was too much for her to get more leeway to get settled in before the human sharks smelled a a meal in the making…

    • Yep. That naïveté always takes a bit of time to shave off, usually through getting bit by the sharks a few times.

      • She (says she) can read auras. Maybe “douchbag” is so common an aura that she couldn’t filter out “scammer” from “normal”?

        • Or the scammer was one of those types who’s so good at playing against nature that she couldn’t pick it up?

        • Or, the customer truly believed that he should be compensated for the condition of the coffee maker. She wouldn’t pick up that he was lying, so she assumed he was truthful.

  2. TBF, every so often something that should have gone to claims ends up on the sales floor. It /could/ have happened as he said.

    Not that I think it’s likely, mind.

    • I did have to return a monitor that was broken out of the box once :/ Box appeared factory sealed, but there was a nice big spiderweb crack in the screen. Packed in styrofoam and everything…

    • Many years ago, I bought a (computer) mouse and returned it because there wasn’t a mouse in the box. Fortunately, they believed me.

  3. Oh well, Crystal, if you’d refused to believe him, he’d have called Corporate, Stuart would’ve come to investigate, and demanded that you not only refund the money but apologize. This avoids you having to meet him yet at least.

    • Yeah, was about to say, if you refuse you’re basically calling the customer a liar and it’s going to just escalate from there.

  4. Where I work, I’d have to just take the return and damage it out. At least there was an actual coffee maker in the box. I’ve seen people take returns without even opening the box to check it out. There’s been the odd instance or two where another associate has opened the box later to find we’ve been scammed.

    • This happened to us a LOT. People would return the dead computer hard drive they had replaced, thereby getting a “free” HD. Eventually–it took a while, unfortunately–we had to instruct cashiers to check serial numbers on the box AND on the drive. Naturally, newhires would let one slip by every once in a while.

      • Kind of related, this is also why when I was a cashier we had it drilled into our heads during training to always open the shoeboxes and scan the tag on the shoes themselves, not on the exterior box. Not only would that help us catch the occasional person trying to steal non-shoes in the shoebox, it also prevented us from charging the customer for a $10 pair of shoes when they were buying a $30 pair that happened to fit in the same size box.

  5. Taking a return like this also help prevent worse scams. The customer could have purchased a new coffeemaker, then placed the broken CM in the box and returned it with receipt. Then the next honest customer gets the broken (and usually gross) CM and gets mad at the store.

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