42 thoughts on “June 26, 2016

  1. I wish our store would turn the AC up like that right now, it is cooler than outside but only by a little bit. The store manager would have to call corporate to get any changes made to the settings as I understand it.

  2. The easy way out of this is to agree completely with the customer that it is very cold, tell the customer that you will contact maintenance and have them turn it down, and then walk away. Even if it were possible for Marla to make any changes in the thermostat, by the time any change would be noticeable, the customer would be long gone.
    On the other hand, Marla is trying to explain to this nearly naked person why what she wants can’t be done. Which is a different joke than “why don’t we not and say we did”.

  3. If Marla has control over the store’s temperature, I’ll be shocked. Our store’s thermostat was controlled remotely from the District HQ.

      • Yes, afraid so. Corporate controls the thermostat over the Internet. That is why you will see the AC on when it is snowing and the heat on during a heat wave.

      • Yup, it was like.fhat with the Toy’s R Us I worked at, which sucked the first week.or so of Christmas Overnights, since the store was closed at 9:30pm and the heat was turned down until morning crew got there. We had to email them.to keep the heat on .

      • Of course Corporate controls it. They don’t want to spend one cent more than necessary. That’s why stores operate on a less-than-skeleton crew, the thermostat is turned as high in the summer or low in the winter as it will go, and nothing ever gets repaired. Can’t cut into Corporate’s bonuses, after all, can we? 🙁

      • Not only do they control it, but the instant the store reaches its closing time, it shuts off the heat/AC, even if we’re still working on cleaning up, checkouts, or waiting for floor crews (worst of all, the overnight floor stripping!).

    • We live in a culture that pays a fortune and strains resources to make everyone as uncomfortable as possible. There are desk jockeys with heating units under their desk because the AC is too high.

      And the logical place to complain about this is, of course, a forum for a comic.

      • In a office environment, there are additional challenges. They may have thrown up walls during a re-configure and not bothered to change the A/C ducts. So now your area is controlled by a thermostat that’s next door. Worse, someone may have moved the thermostat into a managers office where they can control it – which upsets it’s ability to sense what’s going on. Add to that that the heatflow patterns change depending on how hot/cold it is outside and you see the results. I think an upcoming change will be to install multiple sensors to sense an average temperature instead of sensing a single point at the thermostat.

  4. We’re the same way about loud music in restaurants. We’ve had to leave more than once when the music was so loud we couldn’t talk or hear ourselves think. Asking a manager to turn it down does no good.

    • That’s why I’ll order from, yet otherwise stay out of Texas Road House and part of the reason I won’t patronize Buffalo Wild Wings (other being the food isn’t all that great) at all, both joints are too damned noisy!

    • I found where the sound system lived and I turned the music down – to the cheers of customers and fellow worker bees alike. I like to think one reason Borders went out of business is that they kept the stores’ music so loud customers couldn’t browse or remember authors/titles to shop.

      • The Borders I went to frequently had live performances in the music department. Sometimes they were so loud, I couldn’t hear the music at the listening stations with the headphones on. I never had a problem with the non-live music.

  5. Which is why it is good to work in a grocery store.
    There’s a REASON for the temperature to be as low as it is. If the air conditioning temperature was higher, then the Freezers and Refrigeration units wouldn’t be working properly.
    Yet I still complain that it’s too hot. For one thing, air circulation isn’t very good.

      • quinetoe,
        Freezers in grocery stores are subject to frequent door opening and customers who stand there, deer in the headlights and door wide open, trying to figure out which ice cream thy want

  6. This is how people get sick.

    It’s hot outside, people are sweaty. They enter an arctic AC room, and their sweat goes cold.

  7. Hey, a least the customer wasn’t complaining about some “chemical” smell that was making her sick (even though nobody in the store could smell it). It’s a “me” society……..bring a light sweater with you next time!

  8. Like someone else said, I’ve always preferred the “I’ll get right on that”, and then do nothing strategy. Sometimes the customer will think that you actually did something when you didn’t. I can’t count the number of times I’ve had a customer complain about the heat/cold, I say I’ll take care of it (or get someone to take care of it) and a few minutes later have the customer thank me for turning down the heat/ac.

  9. She wouldn’t be cold if she was at least wearing something roughly resembling clothing and not a tank top and short-shorts.

    Alternatively, it’s a perfect time to practice speed-shopping, where you try to get your entire shopping trip done in as little time as humanly possible because it’s cold.

    (As someone who doesn’t sweat, I rarely have this problem. Cold stores are a blessing, and I hate going back out in the heat.)

  10. one store I worked at had the exact opposite problem, to hot. the A/C system they had was to small for the square footage and with all the heat producing items, but, of course, corporate would not replace it, too costly better we listen to the customers and employees complain

  11. This is part of why I’m glad I wear jeans all year round. I know it’s hot outside but just about every place I go into to shop will be air conditioned, so the “freezing” cold of the store will feel quite pleasant. Of course I also wear them all year because I hate shorts.

  12. This and some of the recent strips have been making me think of how leaving retail (or, rather, just not happening to get another retail job since my last one) puts so much into perspective: I still have a lot of gripes about dealing with the public and the weird things that customers do, but there are also things that, in hindsight, I’ve realized were infuriating because of my “retail tics”: This adversarial view of the inane things customers say and do as if they represented the inconsistent sides of the same ridiculous person…. but they really don’t, and it’s unreasonable to expect them to know or honor certain things from their perspective, and there is a point of view from which some of it all makes sense.
    (CERTAIN things.)

    Of course, the customers get to go on with their lives with those unflattering moments simply being minor moments in their lives while the workers have to keep repeating it all, driving them mad.

  13. We had zero control over the temperature but could at least control the music. Best part it would be a heat wave in the south that the weather service deemed deadly and corporate in New York, where it was easily 10-20 degrees cooler would have the AC set to handle non deadly heat wave. When no customers were in the store, we gathered around a fan and wait for the infamous door opening sound.

  14. I used to work in a Bingo place in winter where the heated air was created on one side of the building, then pushed over to the other side, effectively creating a part where the air was warm and the other, further from the machines, was colder. Well people in the cold area complained about the cold and people in the warm area complained about the heat. The suggestion to move to the other side of the room was “unnacceptable”.

  15. I remember as kid thinking all stores were COLD on hot Summer days. Then, many years later ,as an adult, I worked for a few years in a retail store……… We’d be working hard moving stock, re-arranging shelves (again!) and just generally helping customers, and we would be HOT. It never failed, customers would complain about the AC being too cold! I always wondered, Gosh, is the AC even on?? I’m sweltering!

  16. I work for a car dealership, and they frequently have their air conditioning so high that I end up wearing a jacket inside, even if it’s *literally* 100 degrees out (I live in Florida).

  17. Running around Southeast Asia, I wore shorts and a tee. During the summer months, the same. Men and women both conformed to these standards, except where there was business involved; then, we all baked while rushing to get to the inside air conditioning.

    Women’s shorts are designed often in the image depicted, above. I posted this link earlier, but for the article:

    “Most climate control systems in modern offices are based on the resting metabolic rate of a 40-year-old man, which runs up to 30 per cent faster than a woman’s.”

    And: “‘…the current standards…for the heat load of a building is based on an average male. This overestimates the metabolic rate of women on average by 20 to 30 per cent,’ said lead author Dr Boris Kingma from Maastricht University Medical Centre in the Netherlands.”

    Between a different metabolic rate, and that women will tend to dress appropriately for the weather both inside and out of the professional sphere, women WILL freeze in the work place and in many stores.

    > http://www.telegraph.co.uk/science/2016/03/15/women-shiver-at-work-in-sexist-air-conditioning/

    Before someone gets up in arms here, the “sexist” part here was not as intentional–it is something that grew from existing conditions and was never adjusted to an updated world.

  18. I have sympathy with the customer here. I’ve gotten used to the 5pm puke when I leave my super-cooled workplace into the Florida heat.
    My boss does not quibble about the heater in my office, but it is flat ridiculous that I have to run a heater in the summer.
    I avoid shopping like the plague too, except for a few local places that do not super-cool their stores.

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