44 thoughts on “June 29, 2017

  1. Same kind of guy who will bring up the stuff he wants while talking on the phone. When you ask for payment, he makes a big deal about “having to interrupt his phone call” to dig out his wallet. Then, goes on to tell the person on the other end of the phone how bad the retail lady was to him.

  2. Darn, this whole “customer says on line will wipe out retail” thing seems like it’s been done recently. But I can’t find it. I remember it because I’m still thinking “if online is so great, what are you doing here?”

  3. Brick and mortar will never die, because there is still something pleasing and visceral about actually touching and wearing the merchandise.

    Even if technology lets you do that online, which it does in part, it cannot replace the pure joy of window shopping.

    • Amen.

      If there’s one thing online stores are good for, it’s figuring out what I want before I phone or e-mail the bricks’n’mortar shop about it.

    • I remember when there was something pleasing and visceral about having someone pump your gas, accept your deposit at a bank, carry groceries to your car…

      Times change

      • Not so much time changing but those who own such businesses finding out they can cut costs by having customers pump their own gas, etc. I think it would be lovely to resurrect the full service gas stations where they not only pumped your gas but cleaned your windshield and checked your oil.

        • It’s actually illegal to pump your own gas in New Jersey and Oregon. They have people do it for you in those states.

          • Yes, but they don’t clean your windscreen or check your oil. Or your car’s either.

      • When online clothing shopping doesn’t force me to return over 50% of what I bought, then I’ll do it regularly. Right now they’re all subject to the in-store tactic of not being consistent with sizing. It’s to force customers to try on clothes which increases the likelyhood you’ll buy something but when you order online all it does is annoy you.

        • The future is probably in 3D print your own clothes according to your scanned exact body measurements tbh.

    • After working in retail for five years, I personally cannot stand mall/store crowds, and there are very few things I will actually go out “shopping” for (clothes and shoes, mostly, which I have to try on, also craft items and fabric). For everything else I shop online and then go buy in the store (or order online if that isn’t an option and/or the shipping/price is cheaper than picking up in store), but I know exactly what I want and can get in and out as quickly as possible. I can’t window shop in brick and mortar stores in my underwear, hence “window” shopping online at home.

    • There’s also something vindictive and emotionally satisfying about having an actual living human to abuse. And online shopping will never replace THAT.

      • Finding that statement disturbing, because for many people, the statement’s all too true for the mental health of the people who end up as prey in these situations.

    • No kidding. Just ask Jeff “Hey! I just bought Whole Foods Market for an unholy grip of money,and I’m gonna open up Amazon brick and mortar stores!” Bezos.

  4. … and these are the same people who whine when a store closes, and they have to drive an extra ten minutes to the next mall over.

  5. Why shouldn’t she get the same sympathy coal miners get? If after all her years working retail she loses her job because the store closes, she deserves just as much sympathy.
    .
    I really hate it when customers look past the worker as if they are invisible.

    • Well… I can put one thing in perspective.

      Nowhere in her job description does it say, “You genuinely might have a cave-in kill you, and this is part of the job.”

      • The sympathy for coal miners is also supposed to be about them losing their jobs; it’s been in the news recently. It’s not related to who has the harder job.

    • I agree with this completely. The reason, of course, is thag coal miners are doing “Men’s Work”, which is inherently more valued than the service industry, which is, well, service, and therefore feminine.

      I read an article recently interviewing out-of-work people in dying manufacturing towns. I noticed how it talked about all the unemployed men (many of whom become addicted to opiods) while their wives get two or three service industry jobs to support their families. Waiting tables. Ringing registers. It’s okay that women work 80 hours a week to do this (AND pay for childcare, as many of the interviewees explained, because their husbands can’t watch the kids) while the men sit at home and wait for manufacturing jobs — REAL work — to come back. And everyone thought this was of course the natural state of things. (Except for the one man who found a decent-paying job in a nursing home, who talked about how relentlessly he was mocked for it by his unemployed buddies.)

      Don’t sell our jobs short. They’re still jobs. And we’re not too proud to take them.

    • I think the whole coal miner thing is to show she doesn’t have high expectations, and there are other, worse jobs.

  6. If i had a penny for all the times someone comes up to me and asks where is (pulls out phone to show an item online.)

    me- (scrolls down to “look in stores, sees that this is an online only item or not in our store but rather a store two cities over.”) I’m sorry we don’t carry this, but you can always order it online.

    • My work place has found a way around that. They saddle a few key employees with a tablet and we can place online orders for our customers. Supposedly it’s been rigged up so the orders we place count towards our sales. Just not until the year end total is tallied.

      • Do we work for the same company? I hate that system with a fiery passion because it’s SO SLOW and doesn’t do anything they couldn’t do ten times faster on their own phone.

        • Possibly. In my experience the phone takes ice ages and the tablets are faster. The cutting of hours means nobody has time to answer the phone when we call other stores and shipping between stores can take 9 weeks or more, because of the way it’s all set up.

          • Oops I see you meant in performance on their phone. Not by phoning other stores. It’s about the same speed in my store, but our guest wifi is cruddy compared to the dedicated in store wifi we have for the tablets and a lot of our customer base is shockingly ludite and it’s easier for me to just do it for them rather than walk them through it.

  7. I have to agree with the guy, sorry.

    Needed a water kettle and went to 6 stores. Each had the same 5-10 on display that I didn’t like (cheap plastic Chinese garbage). Meanwhile Amazon has about 70 to choose from.

    Also at both Target and Walmart many of the boxes were either banged up or outright ripped open and people had gone through the contents. Not paying for that.

    • You can prefer online shopping without saying right in front of someone that you’re glad they’re probably going to lose their job, which is what the guy in the comic is doing.

  8. These “onliners” must really like paying shipping fees, especially for returns when the product isn’t “as advertised”. Maybe it’s time to buy stock in UPS.

    • It’s rare that I ever have reason to return things, either on-line or to a store. I pay attention when I shop.

      As for shipping, I find I can often get it free or at a low cost if I shop around. With the total still being less than buying local. Then again, sometimes it’s cheaper locally. Again, just pay attention.

  9. Had something like this happen to me the other day. Guy comes into our rental department wanting to know about our insulators. Not even 5 seconds after I start talking, he whips out his cell to make a call and walks off. If you’re wanting help or asking questions about something, then have the decency to stand there and hear the answer.

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