28 thoughts on “March 10, 2013

  1. Sometimes I”m amazed at what customers think they can get away with. If there’s an iota of a chance an item will be returned…keep the darn receipt! It’s the ONLY way you get back what you paid for it, via the method used to pay for it.

    And no, turning into a flaming rage head will not change a thing.

    • Heck, at the very least Target (and possibly other retailers, but I don’t shop a lot anymore) has the ability to LOOK UP your receipt if you paid with a debit/credit card or check.

      Of course, I always get the one guest (yes, I work there) who paid with CASH. When I say “Aw, that’s too bad, if you paid with debit/credit I could have looked it up for you and gotten you something besides store credit.” I’ve gotten the fun yelling… but on one memorable occasion was told “I don’t use anything but cash. That’s how THEY track you.”

      He was… dead serious too…

      • “That’s how THEY track you.”

        I had a guy say the same thing to me when I worked at a store where you had to ask for the customer’s ZIP code. He also was completely serious.

      • He was right, though.
        http://www.nytimes.com/2012/02/19/magazine/shopping-habits.html?pagewanted=all

        How Companies Learn Your Secrets

        “The desire to collect information on customers is not new for Target or any other large retailer, of course. For decades, Target has collected vast amounts of data on every person who regularly walks into one of its stores. Whenever possible, Target assigns each shopper a unique code — known internally as the Guest ID number — that keeps tabs on everything they buy. “If you use a credit card or a coupon, or fill out a survey, or mail in a refund, or call the customer help line, or open an e-mail we’ve sent you or visit our Web site, we’ll record it and link it to your Guest ID,” Pole said. “We want to know everything we can.”

  2. This one made me laugh out loud for real, instead of just chuckle quietly to myself. Especially Val’s last line.

    • Yeah, same here………….

      BTW, isn’t she the one that was looking to buy a Christmas gift for somebody she didn’t like, and it was her husband?

      • She probably is, Norm has about 10-15 nameless customers that show up as antagonist/just annoying. Then he has a number named customers like creepy guy.

        It’s like when you watch a series with a set location, for instance highschool. You see a certain number of unnamed classmates and teachers throughout the series.

        • Remember the generic sales clerk character in “Cathy”?

          She was always there anytime Cathy went shopping…especially for her yearly trek for a swimsuit!

  3. Rules are rules lady. Be grateful you get anything at all. Screaming and hollering at people who have nothing to do with the decisions made in the store is unfair, they can’t change the rule and they can lose their jobs for bending it for you.

  4. I had one customer – a 50 year old man- who tried to return a silk shirt that he had taken home, washed incorrectly and ruined it, then tried to return it without a receipt. He actually had a temper tantrum and threw it. My supervisor told him it was garbage now, put it in the trash, and wouldn’t give it back to him.
    If he was trying to impress us it didn’t work.

  5. Sorry, lady, but looking like Nicolas Cage in GHOST RIDER isn’t going to do a damn thing in bending the rules for you!

  6. Customers are idiots.

    If the retail industry didn’t encourage their irresponsibility by allowing them to return things for any reason or no reason, maybe they’d get smart and stop making purchases they’d want to weasel out of later.

    I used to work in retail, and as far as I was concerned, “I changed my mind” was NEVER a valid reason for reversing a transaction.

    If you bought it, you bought it.

    Don’t want it anymore? Learn from your mistake and don’t do it again.

      • Having to return an item because it’s defective is one thing. In that case, no problem.

        Expecting the store to take a hit to their sales numbers, just because you didn’t do your research or are possessed of a soft and fickle mind – problem.

  7. Walmart will TELL you they can’t look up your receipt, but they can. It takes FOREVER, but if you know what day you purchased the item, around what time and used a debit/credit card, then it can be done by looking through the transaction history. When I worked the service desk it was done a few times in special circumstances. (As in – my purse was stolen and the receipt was in it and now it broke/my house was robbed and I need a copy for insurance purposes/etc) It was only ever done for expensive items, computers, vacuums, etc. If you go in there and claim you know they can do it and its just for a DVD, they’re gonna say you were lied to and they don’t offer that service.

  8. It’s even BETTER in Connecticut!

    Not only do they not get back cash without a receipt, state law forbids a retailer from giving back the tax they paid on the original purchase!

    I’m surprised other states haven’t jumped on this tax revenue bandwagon…

    • I like the idea to be honest, should make people consider what they’re buying in the first place, then helps keep the state funded (big problem here), all the better!

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