31 thoughts on “March 17, 2017

  1. I’ve even seen this in fast food.

    “Oh hi, we’re here to use coupons!”
    “Sorry, we’re out of both of those things.”
    *Catbutt face, angrily wadding up coupons, throwing them on the counter, acting like I’d just shot their best friend and laughed about it*

    • In cases like this the store SHOULD offer a replacement item at the same price as the coupon item. I know the individual employee can’t do this, it has to be a corporate decision. Also if they run out of things, coupon or not, and the customer has to settle for something else it should be half price. I know it’s not very realistic but as a customer I can have my taste buds all set for something and if I have to settle for something else I don’t feel I should have to pay the same price as the item I asked for to begin with.

      • “SHOULD”!? That’s the kind of entitlement thinking that drives most retail people up the wall. If you don’t get there in time to get the last one, that’s not the store’s fault. No store owes another item in place of the sold out one.

      • Disappointment happens. That is a fact of life and rather than the store losing money to appease people, the customer need to realize that sale items run out and ‘oh well, maybe next time.’

  2. Had one of those today. Guy wanted us to price match a website that was not allowed to be price matched. (General rule is it has to be a brick and mortar store or amazon and that for amazon it must be fulfilled and shipped by amazon and not a third party) Guy went off the deep end and I just kinda had to stand there.

  3. It is Saturday night at 10pm and we close at 11pm and they get mad we are sold out of the sale item when it is literally one hour to the new sale. You had all week, where you been?

    • and then you have cases where on a Saturday at 11am they were out of stock on an advertised icon in their Saturday-Friday flyer.

      I literally had that at the supermarket here, they were out of 4×0,33l coke cans. You buy a 12x1l box of any coca cola product, you get the 4pack of cans for free. I took the same pack of Mezzo Mix, which was still in stock, and at the checkout they actually pointed out the sale was only for coca cola cans.

      I was like wtf guys, you can’t be out of an advertised deal on the first day three hours after opening. They agreed and let us have it.

      • We can be out that quick at my store. A lot of our deals are buy outs with limited stock as the add suggests. We’ll get like 3 or 4 in and when it’s gone, it’s gone.

        • That’s illegal here. You need to have the stock.

          And you can’t really play the “omg they surprised us” card either.

          If you stock up, to stick with my example, with 200 boxes of the 1l bottles, but only stock 20 of the 4-can packs, you’re not being surprised. It’s bait and switch.

          • That is not bait-and-switch. It’s poor planning, but it isn’t bait-and-switch because you bought the one at the price required. Bait-and-switch would have been out of the 12-pack, and made to buy the 4-pack at an optimum price.

            You, however, baited them into making a switch away from their ad.

          • “That is not bait-and-switch. ”

            Yes it is

            “It’s poor planning, ”

            and that is their excuse.

            your definition of bait and switch fits neither US nor EU laws.

      • “you can’t be out of an advertised deal on the first day three hours after opening”

        you’ve never worked in retail, have you?

        An advertised item could easily be out of stock for three weeks before the sale and three more after the sale. Heck, it could be an item that doesn’t show up until three days after the sale ends.

        I’ve had customers that buy out the entire stock of an item within 20 minutes of opening on the first day of the sale. There isn’t an infinite supply for everyone of every item in existence.

        Not that reality matters all that much, of course …

      • US Law: Bait-and-switch
        bait and switch. n. a dishonest sales practice in which a business advertises a bargain price for an item in order to draw customers into the store and then tells the prospective buyer that the advertised item is of poor quality or no longer available and attempts to switch the customer to a more expensive product.

        The main product was in, and sold as per the ad. They had only 20 4-packs at the start of the ad. That product was originally in, which makes it legal.

        So, it wasn’t a bait-and-switch on their part. Advertised items are gone when they sell out, regardless if they’re in the store for one minute, one day, or one week. If the store hasn’t put a limit on how much product a customer can buy, the item may be gone by the time you get there – and there’s nothing illegal about that.

        I can’t speak for the EU, since I don’t live there.

  4. Without a doubt the dumbest question I ever received from customers was “Why do you advertise it if you’re not going to have it”. Uh, because there are 7,999 other stores who very well may have it Einstein.

    • That and “How could you be sold out?”

      That’s understandable an hour after the store opens. Not at the end of the sale week. Other people bought it! It’s gone! You didn’t get here soon enough. Deal.

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