56 thoughts on “March 8, 2017

  1. Why do customers act so dumb when trying to find something. Yes, there are certain things one might need help finding. BUT, at a certain point, it is like they are asking where the floor is beneath their feet. Do I seriously have to try to put the floor in their hands before they’ll see it? Of course, if you were not there, they’d be able to find it easily by simply looking.

    • heybro,
      The primary reason customers have difficulty finding things is that things are moved around constantly in order to encourage impulse buying. That’s why you walk into places like Walmart looking for lightbulbs and walk out with an entire shopping cart full of stuff you really don’t need. Constant rearranging forces people to walk through and browse the entire store looking for the one item they came in to buy.
      Problem is that this constant re-arranging is as confusing for the staff as it is for customers

    • i remember numerous times somone asking me where somthing is that is litterally 5 feet from me, i just do a slow awkward point and embarass them

        • I had someone yell at me from about 20 feet away while I was scanning someone else’s groceries through,, thus, already busy working and talking with, another customer. He just literally HOLLERED at me, “CORNFLAKES”… after the third holler, I looked up, as I reallized he was hollering in my direction… I said, more out of having a “really???” moment, “What about them?”… he looked at me like I was the most stupid person on the planet and HOLLERED back, “where are they!!??”. I looked at the customer who I was serviing who had this incredulous “is this really happening ” look on their face, and I replied with a sweet smile…. “Right behind you in the cereal aisle”…
          Yup.. If he had simply TURNED AROUND… he would have seen them.

      • I can do you one better. I worked in a book store, and when new, hot titles (like award winners) arrived, we often had propped up displays on the check out counter and people would come up to me at the counter and ask for the book, which was literally right in front of them. In that case I would just point and smile. Often, when people are looking for someone to help them find something, since they are currently looking for a person, not the item, they won’t see the item even if it’s in plain sight.

      • I’ll ‘fess up. It’s happened more than once that I’ll be looking for an item, and I’ll walk right past it a half-dozen times and somehow still not see it, so naturally, I ask for help, and defuse the awkwardness by laughing about how senile I must be getting…

        • “You mean the thing right in front of me in plain sight that I somehow managed to miss…”

          Yep, I’ve done that.

          • I am *very* good at looking directly at an item and not being able to find it. Oy! I usually make a joke about it to diffuse the situation. It’s annoying to the staff and embarrassing to the customer

      • I work at a gas station. The interior is mostly brown at the top of the walls with big white letters indicating what is there. People still ask “where’s the ATM?” “under the big white letters that say ATM” “Where’s the bathroom?” “Under the big white letters that say bathroom” The station is not that large that people can’t see what’s there if they just take time to look.

        • Could you just help people when they ask for it? Is there something better you have to be doing at work?

          I hope no one asks you for help because they can’t read.

          • …see, if the customer can’t read, the written instructions don’t help, and that’s why the ASK where stuff is.

        • I guess that makes you one too. Aren’t you that douche woman who asked me where the bathroom was last week and then walked in the OPPOSITE direction of where I was pointing before whining that there was nothing there and then stomped out in a rage when I pointed to the restrooms AGAIN???

          • Of course, the world revolves around you and we’re all just secondary characters in the sitcom that is your life.

  2. CORPORATE LOGIC: Encumber employees with endless lists of anal-retentive rules and procedures mandating that everything be done in the least-efficient, most-inconvenient way possible, while simultaneously raging at them for not going fast enough or not getting enough secondary tasks done during their shift. The gap thus created between how much work appears to be possible with the level of payroll the store is given and how much work “needs” to be finished on any given day can then be closed by expecting your employees to work like it’s an emergency every single moment they’re on the clock.

    And yes, at least in fast food where I now work, there are bosses who will say that last part (work like it’s an emergency all the time) out loud and not see anything wrong with it.

      • There’s a difference between ‘wanting us to work’ and ‘wanting us to run flat-out for 8 hours’. I did four years at McD’s– they had, posted in plain sight, a list from corporate of how many people should be scheduled during busy, normal, and slow times, and what job each would do; fewer scheduled would lead to mistakes or have the cleaning not get done. Based on that chart, I did the work of two almost every day. I was most of the drivethrough team– both order takers, money handler, dish-washer, floor-sweeper, and assisting with drinks, fries, and handing out the orders– at least a couple times a month. The cleaning didn’t get done, customers got angry at the wait, and corporate got mad at the four or five of us working (of the ten we were supposed to have) for not doing it well enough.

      • You’ve never worked in customer service, have you, Larry? Every post you’ve made is arrogant and condescending, spouting off cliches about “lazy millennials” and “douches” and other mean-spirited things that people say when they have never worked in customer service and have no ability to put themselves in another persons place.

        Perhaps you should put your money where your mouth is. Try working in a big box retail job for two months (preferably November and December, but any two months will do) and see if you still feel the same way afterward.

      • Seriously dude…there’s a difference between what you call “lazy millennials” and, at least at the fast place I work at, be serving multiple customers at one time (meaning take the orders of three customers at one time), make their orders AND do cleaning tasks. I mean, I’m not Multiple Man…I can only do one thing at a time? Or am I being “lazy?”

        Oh…of course I am, because I’m in my 20s, thus a millennial, and all millennials are lazy.

        • I used to work in a large bookstore, and did for more than a decade. Over that timeframe, we went from having at least 4 people on the floor at any given time to having 2, sometimes 1. And yet we were still expected to get the same stuff done, and give the same level of customer service. Don’t tell me millennials are lazy (I’m not one, by the way) when they are doing twice the work that we had to do because the companies want to save on payroll.

      • I think someone needs to to go Larry’s boss and say that Larry has volunteered to do the work of 6 people (minimum…could be as much as 10), including janitor, repair tech, general maintenance, etc. as well as his own job. Then, when in the middle of an important task that just HAS to be done before he goes home for the day tell him that somebody has smeared fecal matter all over the bathroom and have him to clean it up. Oh, one stipulation, he cannot go over hours, no coming in early and no staying late. Has to get it all done during a normal 6 hour shift (because there is no full time in retail).

    • I stopped one time at a McDonald’s where the boss was leaning against the wall with his arms folded, constantly saying “Move a little faster, ladies. Let’s get those orders up. C’mon, step on it.”
      I was VERY tempted to suggest he moves own butt and “step on it”. Now that I am older and more brazen, I *would* do it.

      • @Lady Anne
        I’ve done it a lot in this last year, either with a word or few to the boss, or to the corporate office. I’m in my 60s now, with a lot more courage gained since my late-40s.

  3. Same idea, but different situation: I work in a large hospital where we’re supposed to escort lost people to their destinations. The building has been added on to through the years to the point where it has more twists and turns than Hogwarts (and all the corridors change around a bit on Fridays). People who venture down to my end of the building are usually looking for a department that’s around the corridor past the elevators through the fire doors and immediately to the right oops you walked past it and now you’re in a different part of the building entirely. Last week someone wanted the ward that was down the hall (did I mention the hall is a tenth of a mile long?), turn right, go through the ward you have to push a button to get in to, down that hallway, turn left at the end, go around another turn that doesn’t look like it’s going anywhere, then press the intercom button to be let in. And since this is a hospital, the people I encounter usually have other things on their minds. Really, it’s a lot kinder and easier to say “follow me.” And they’re usually so happy to have someone help them.

    • That’s an entirely different situation from, where’s the Nintendo games?

      Although The Werefrog expect a store to organized in a manner that makes it easy to find what The Werefrog want. If The Werefrog roam the area where an item should be, and check all the aisles for that item, then The Werefrog expect to find that item. If The Werefrog need to ask an employee for help finding said item, then the store has failed. To obtain said item, however, may require employee interaction.

    • Oh golly, in a hospital I really do need someone to lead me by the hand! The halls and corridors all look the same, I feel I am in a maze. There is nothing distinguishing anywhere so I get lost very easily.

      • Absolutely to both of you! And as I said a little differently this morning, when Grandma’s in the ICU you’re probably not thinking all that clearly to begin with and the LAST thing you need is to get lost.

        Fortunately, not only is it hospital policy to help visitors/patients find their way, it’s also a valid reason to be late for something else. Somehow management have figured out that we can’t be two places at once.

        • One last story: this evening when I was leaving I saw a group with that “lost” look. They were looking for the food court. We were right next to it. In their defense, usually a “food court” has more than one eatery in it. 🙂

  4. the only time i escort people is if I myself am not 100% sure where the item is. or if i know the item is in a notoriously hard to find place.

  5. It would totally creep me out if someone tried to lead me to the washroom! Just pointing the way is fine!

    • Reading this comic was very surreal for me, because I actually worked at a grocery store that had this policy (don’t point, take them to the object!) and it WAS supposed to include the bathroom. The AM tried to enforce that part, but gave up after multiple employees told the AM that under no circumstances would we lead people to the damn bathroom, because that’s awkward as heck for everyone.

  6. I can see both sides of that issue.

    As a customer I was literally told an item was “halfway down the aisle, 4 or 5 isles down”

    As an employee, I once had to escort a customer to an item, point at it, then touch it, then pick it up, then hold it in front of their face, then put it in their hand, because at each step the customer kept asking ” where?”

  7. Bathrooms. Don’t get me started. The store I most recently worked at was a “older” location built in 1998. The bathrooms are located down a short hallway next to the deli. It’s also like that at the location in the town where I live. (That location was built in 1993). My store was the 2nd location in the city. Now the other location in the city was a relocated newly built from the ground up in 2004. The bathrooms in that store are located on the Front End behind the checkout. (Now some of the employees at my store think that it’s a bad location for the bathroom and increases the likely hood of shoplifting). The old location is now a Saver’s Thrift store. Although the store (and bathrooms) has been completely remolded the bathroom is in approximately the same place. In the far right hand corner of the store down a small hallway.

  8. It’s not just retail. I worked at one restaurant where the proprietor expected hosts to lead customers to the restrooms—which, by the way were in an alcove in plain view of the host stand. Once somebody pointed and said “They’re just in that little alcove right there,” customers had no trouble finding them. But no, we had to leave the host stand and lead customers to the restrooms. Even if you were the only host scheduled and leaving the host stand meant being unable to greet the next customers through the door. Even if it was Valentine’s Day, with a two-hour wait, and leaving the host stand was tantamount to leaving a dozen questions (from both customers and servers) unanswered and potentially losing business from customers who grew impatient and stormed out. No matter how illogical it was at the time, we had to lead customers to the restroom.

  9. I used to work at a store where we were expected to lead customers to the washroom AND wait for them to exit so we could question them about the state of the room and if it needed cleaning. Of course this resulted in copious amounts of employees just standing next to the bathrooms claiming “waiting for a customer” so the wait policy was repealed. The only exception was if we had to take customers to the employee bathroom on the first floor (the customer bathroom was upstairs…in violation of ada laws) so if an elderly or handicapped person needed to go, we took them into the back room to the employee washroom…and since there was merchandise, we did have to wait to escort them out when they were done.

  10. Meanwhile, in a parallel dimension…

    “Why are you leading that customer to the bathroom instead of doing your job? Just point them in the right direction and get this stock out!”

  11. The one and only time I was grateful to be lead to the bathroom was when I had a screaming preschooler wanting to use the toilet at a sporting goods store. The bathroom was in the stockroom, and pointing really wouldn’t have done it. I was glad to get there faster, and I’m sure the employees were glad to avoid the potential potty training accident.

    Otherwise, please, please just point it out.

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