28 thoughts on “May 14, 2018

  1. I don’t know how you can not have a standard for missing money. We have a whole process where people have to sign off on cash handling variances, get put on dedicated tills, etc. Documentation is important!

    • In retail it is a risk vs reward thing for corporate. All that procedure and paperwork takes time and money so you have to look at the odds of someone taking cash from the till vs the time and trouble to prevent it. Banks and such are different but retail floor jobs it is just not worth it it most of the time.

    • I was thinking the same thing. Every place I’ve ever worked had a policy on stealing, and it was always a termination offense.

    • It isn’t that they don’t have a standard for missing money, it’s that they don’t have a standard for what qualifies as “incompetence”. It’s the use of that specific word that Stuart is panicking about.

  2. When Stuart tried firing Cooper several years back, he said, “Don’t let the door hit you in the butt on the way out” as a way of making the termination “professional.”
    I wonder if Cooper is going to remind him of that.

  3. Cooper should have told Stuart the situation, and during her next shift, that is when she should have been fired in person…

  4. “Okay, in the future if this comes up, I’ll call you and ask you to come here and fire her for me. Sound good?”

    What’s Stuart going to say to that?

  5. Will someone please enlighten me? I’m having issues with this particular story arc. Do national chains really have dedicated cash drawers? That just doesn’t seem feasible. How large a Cash Office do you need to store all those register tills?
    At our store _anyone_ could sign on to a register as needs demanded. If there was a $20 shortage, there would be questions asked of each cashier but no real threat of dismissal.
    OTOH, stealing by trying to manipulate register transactions–like “returning” phantom merch and pocketing the cash–would get you fired _immediately_.

    • IME, what happens is:
      Abe comes in for his shift. He’s on register, so he counts the cash as soon as he shows up. If it’s not $X.00, he contacts management immediately.
      Abe runs that register the entirety of his shift. If he’s needed elsewhere, it’s locked and only he or management can use it.
      Abe’s shift ends, and he counts the register before logging out to ensure he’s still even. If there’s a short, he needs to talk to management* so they can figure out what happened. If it’s end-of-day, he also does a drop to take it down to $X.00.
      Betty clocks in. She’s on that register now, so she does a count to ensure the register matches what it’s supposed to have. If it’s short, she contacts management immediately.

      Management may also count it at various points, such as the end-of-day, and some places have registers set up so that <5 people have access to it in a given shift rather than just one**

      *After all, if he talks to management then he's probably not stealing, so that lets the management figure out what's actually going on.
      **IE: Mensware has 2 registers, and any management or the 4 Mensware employees may access them. If someone is stealing, there's only 4 suspects***.
      ***I actually had a manager steal from the store and try to pin it on me once. That was fun. Fortunately, the DM knew and liked me, so he ignored it until she got caught swiping a customer's credit card.

    • Really? $20 at a time, 3 days in a row, and no one would be under threat of dismissal?
      Even without a dedicated drawer, the common denominators here are Sarah, and the fact that it’s been the same amount of money each time. Too much to be a legit coincidence.

    • At the store (smallish national chain) I worked at during my eight years in retail, each cashier was given their own drawer/float at the start of their shift. That drawer was their responsibility throughout their shift; transactions were logged under that cashier’s employee number. The drawer would be reconciled at the end of the shift by management, and differences were logged by cashier

      Technically another cashier could jump on the drawer, log in with their own number, and run transactions, but that was Frowned Upon.

    • I have been at Walmart when they switch cashiers. Someone from the office changes out the cash draw and runs a special receipt. So yeas each cashier has a dedicated cash drawer.

      • They stopped doing that at least five years ago. More than one person can work a register now. The register gets periodically counted (the money is weighed) during the day and the drawer is reset at midnight with a new bag for the next day.

    • I’ve seen registers with two cash drawers. That allows someone to go on break and the replacement to use a different drawer.

    • In large retail chains like a walmart you often have more than 1 hand in a single till over the day as it would be borderline impossible to give every operator a separate drawer. What is going on with the firing of this cashier is that every till she was on for 3 days in a row came up exactly $20 short and she was the common link in every case. when you see a pattern like that it is termination time.

    • Our store the cashiers used log ins, the journal roll was computerized. Drops were made throughout the day, we had to spot 3 lanes everyday. Tills were counted down to float every night. The computer told us what should be in the drawer for every tender and we balanced it out. There was a permitted margin of error allowed, and we could see who was on that particular till throughout the day. It was all on the computer in the cash office.

      Now, if a lane was out more than it should be, we had to find out why. 99% of the time it was a tender done wrong, ie, US Tender entered as Canadian, or put in as a totally different tender, that kind of thing usually would happen with new cashiers.

      If we couldn’t find it, it would be logged as short, we would note who was on that till that day. If it became a pattern, we would then start watching the person or persons who may have been consisitantly on a short lane. It never took long if it was a problem to find the offender, with the system we had in place, the cameras everywhere, etc.

  6. Whenever this strip ends, I hope one of the last things we see is Stuart being relieved of his keys and walked out in disgrace. We, the readers, deserve that.

  7. I hate to say it, but Stuart has been working as a retail employee/low level executive pretty much from day one. He has a huge load of experience deflecting, blaming, and being able to slide through the hidden corridors of the retail environment. He may seem like a incompetent nincompoop, but Stuart will always manage to keep moving up the corp ladder. I won’t be a bit surprised when/if all of Grumbles brick and mortar stores get shut down, Stuart ends up promoted to district manager for the online Grumbles stores. Which means there is a good chance Marla, Cooper, and Val wind up working in a Grumbles ware house doing the loading and shipping out of the online purchases.
    I keep hoping Lunker will use his rebuilt tardis time machine, dimension shift device to maybe get the gang better working conditions. ☺ One can dream can’t one?.

  8. You might not want to hear this but Stuart is right in this one. Stores have been sued for these reasons ( just read a story about it this morning in the news actually), so its not hard to see his point here

    • That’s why in most places there has to be a chain of evidence to be fired for theft. IE.. caught red handed on camera.

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