33 thoughts on “October 12, 2015

  1. My last retail job solved this problem by having really long poles attached to the shopping carts so that they can’t even leave the store.

    But what if a customer bought something really large or heavy, and really needs a cart to wheel their purchase out to their car? We had other shopping carts for that purpose. They were shopping carts that homeless people stole from other retailers and abandoned in our parking lot. Our customers were more than welcome to use the Michaels shopping cart to haul large purchases out of the store. If they bought a lot of stuff, then they can use the Safeway shopping cart.

    • I may have told this story before, but my store had poles, and we were forever finding the poles stuck under and behind racks. Once there was a man with a child in a baby carrier in the front of the basket, where a larger child would sit. The man wanted to take the basked outside with the child in the carrier, so he tilted the basket backwards, tipping the wheels which were outside in the air, so it could easily have slipped down, to get the pole under the door. EEK.

      • No, no, no, they just went out and bought themselves a better wrench than the ones they sell, so they could use a quality piece in the stockroom 😀

      • No it’s not. I could go to Home Depot, Lowes, Walmart etc. and get craftsman tools. Just because Sears owns the Craftsman brand name, doesn’t mean they can’t sell it to other franchises. It doesn’t matter to them, they make their money whether they sell it direct to a customer or to another franchise.

    • Sears has been selling Craftsman and Kenmore merchandise through other retailers for a couple years (Ace Hardware, in particular) because keeping your high quality store brands in-house to drive traffic to your dying stores is overrated, apparently.

    • I don’t see a display of tools in the comic. It is reasonable to consider that the Craftsman wrench in her hand belongs to the store for maintenance purposes… or, he picked a recognized brand so that readers would pick up the joke without a lot of unnecessary explanation.

      • That’s what I was figuring; if you look at the background, you can see shelving propped out. I figured he caught Marla in the midst of setting up a new display or something.

  2. Well, since you know the law, by all means, take it to court. And then watch Grumbel’s lawyer not only escape all responsibility, but assessed you the lawyer fees for bringing the lawsuit. Yes, it can happen that way.

  3. Grumbel’s is in a mall. If this mall is like every other mall in the known universe, there will be signs prominently displayed in the parking lot that state, “yadda yadda not responsible blah blah.” This blistering simpleton knows less about the law than I know about particle physics – to wit, a layman’s smattering. Please, please, Mr. turdcasket customer, hire a very expensive lawyer to sue us, so we can watch you go down in flames and then recover damages from you for a frivolous lawsuit.

    • Actually, those signs are for suckers. The store is responsible for gathering the carts when possible. If they are negligent in keeping them gathered at a reasonable rate, they are responsible for the damage that they cause. Several lawsuits about this can be found with a simple Google search.

  4. This is why we need the Canadian system. Carts are locked up, up put in a quarter you get a cart. You put cart back, you get your quarter back. I know lazy entitled Americans won’t go for it(i am American, but spend lots of time up north) but there are enough of us who would go for it.

        • Price Rite locally also did this when they first came here. But people who just bought a cart full of groceries often weren’t going to bother for the quarter. Some people would hand the carts off to new arrivals. A few enterprising kids would wait around and offer to bring them back. Others brought them back, but many just left them.

          But you really can’t make it worth someone’s while to bring a cart back for something that can be found in pocket change. And what if someone didn’t have a quarter? The people who didn’t have courtesy to bring them back just wouldn’t (look at stores with corrals and how often there are still loose carts). I think the store just gave up because of the negatives. They took out the locks, added corrals and have someone collect the carts periodically.

      • I shop at Aldi all the time. People happily put quarters in the locks to get a cart. I’ve even had people offer me their cart when they’re finished using it, and refuse the quarter I offered to give them so they’d get back their 25 cents. Not everyone is lazy and/or entitled, thank god.

    • Where I live it’s often a loonie ($1.00) that you put in the slot to get a cart and get back. However I agree with The Old Wolf, there are often signs up that says the store is not responsible for things like this.

      • $1 aren’t really used in the US, so a quarter is prob the most they could charge. However, most people who take carts out are way to lazy to walk all the way back to the store, so they would either just leave the quarter, or go scream at the staff about how hard life is.

        • Yes, a quarter is the highest coin in common circulation in the US. If you were to randomly stop people, fewer than 5% would have a $1 coin on them.

          And as mentioned, 25¢ may not be enough to motivate people.

          There was a store here that had that system. I don’t think they use it anymore. I think it disappeared when they switched to carts that couldn’t cross the yellow line.

          • It may not be enough to get the person who had the cart originally to put it back, but I have seen kids at these stores go out of their way to find any and all carts that had not been put away so that they could collect the money from returning it.

        • Except they could put a credit card/bill reader on it. Airports do that with their luggage carts. So do malls, the malls where I live have carts with extra child seats that belong to the mall itself.

          • Way too expensive for the discount chains that are trying to save staff time to retrieve carts (and therefore money).

    • Of the two malls in the area, the one in Springfield uses that coin system for children’s carts. The silly thing is that often people leave the cart outside the locked machine instead of putting them inside it.

      I mean, c’mon! You’re right there! Put the cart in, get your quarter, and then just go!

    • Canadian here – only grocery stores do this. I’ve never seen Big Blue Box-Mart or it’s dearly departed Canadian equivalent do this, so it’s doubtful that Grumbel’s would, either.

  5. People who leave their grocery carts loose in the parking lot are one of my biggest pet peeves. There is no excuse for not at least returning them to the cart return except maybe disability. That said this guy’s attitude is ridiculous but unfortunately typical of many in our country.

  6. Most stores with carts I’ve been to have disclaimers that they are not responsible for damage caused by carts. Probably because they are mostly used by OTHER customers.

  7. I remember one time, a manager at my store once got a customer with that complaint to just go away.
    He simply proved that it was impossible for one of our shopping carts to have made THAT scratch on his car.
    Even if somebody had picked the cart up to get one of the places that DIDN’T have the rubber bumper up to the scratch, it would also have broken his window.

    They don’t make managers like that anymore.

  8. You can put up all the signs you want. We all know customers don’t read them. I suppose it covers the store in a legal sense, somewhat.

Leave a Reply

Your email address will not be published. Required fields are marked *