19 thoughts on “October 2, 2015

  1. This is just TOO TRUE. If something my employees say gets the customer out the door, even if its not exactly true, I often will *forget* to step in and just let it be!!!!!!

    • Except he might have had a legitimate return and in any case, she probably violated the posted store policy. That can have all kinds of repercussions, including legal.

  2. One time a store clerk (national chain) refused to use my coupon saying it wasn’t valid. I wrote corporate customer service, enclosing a copy of the coupon, and I was right. Corporate *and* the local store manager called me and it turns out the clerk just didn’t know how to enter the coupon. When I told management I’d left without buying anything because it wasn’t my place to tell the clerk how to do her job, I got dead silence on the other end.
    I couldn’t work retail, I’d be one of the first clerks fired because I couldn’t take the “stuff” customers dish out.

    • On the other side of the coin, both your own experience and the comment previous to yours illustrate that customers can also become frustrated with the retail experience because of idiot help. “Not always right” is full of examples, but so is “Not always working.”

    • I haven’t touched a register in 30 years but still find myself showing clerks how to enter a coupon, differentiating the differences between varieties of produce, especially when there are no little stickers. No Peaches and Nectarines are not the same, etc.

      Training on Internet coupons are the worst scenarios. There is a national chain store near me who’s manager has instructed cashiers not to take any internet printed coupon. I know that coupon fraud is rampant but when corporate has coupons on their site for customers to print and that say, “redeem only at *National Chain*” and they still do not accept it. I have just learned to avoid that store.

  3. Training? You think stores train? Mine doesn’t really, “Here read this. Shadow a cashier, oh wait it has gotten busy! You jump on 10, off you go!.” That is how our cashiers are trained.

    • This is way to true for my store. Once upon a time, there was training and it was good. Now its if your new you either ask questions and have a brain or get written up. The new elves in Grumbles are probably on the lower end of the stupid/ lazy end. I’m glad I haven’t had any at my store, that I can remember.

    • We get 3 days of useless computer training then shadow a cashier for a day or 2 to learn how the job is actually done. over the course of the next few months you figure out the oddball stuff from asking someone when it comes up. that or you are incompetent/lazy and do not last a month.

    • At one retail job I’ve had, I actually had training.

      Being a large multinational chain of stores, the training provided to me was incredibly rigid.

      Every time I was taught something new, I had to scribble my signature on a form acknowledging that I received the training in question.

      How to check out a customer – Signed
      How to do a refund – Signed
      How to create a gift card – Signed
      How to organize the shelves – Signed

      It was a bureaucratic mess.

      • Nope, that’s called, “Don’t tell me you weren’t trained on this… ha! See, you signed here. Now here’s your write up.”

  4. Elves tend to have a high chance of being stupid or lazy. It’s one reason why I prefer shopping online during the holidays, the other being that I avoid the crowds and annoying music.

    It’s people like this (and Courtney) that give retail workers a bad name amongst elitists. The good ones work their butts off and get no recognition for it. I’ve learned from brief experience that retail is not something I could do, so I have mad respect at those who put up with it for a long period of time.

  5. I’m surprised Marla let it slide. Yes it got the customer out the door without a return, but you can bet they’ll complain to corporate and the consequences will be far worse than just having the return.

  6. I kept thinking that Andrea reminded me of a long ago strip character and then it hit me. – Mrs. Grundy from Archie. Funny thing is that I never read Archie in my life, just used to see it occasionally on the comics page.

  7. When I worked for a home improvement retailer as a Head Cashier, I would wait on this group of British guys that all worked for the same contracting company. Most of them were nice, but one guy was continuously nasty to me. He had once asked me to do something that the computers weren’t capable of handling, and he didn’t believe me that it was impossible. But after I chastised a cashier for not taking care of a simple discount for him just because she didn’t feel like doing it, he was always so sweet to me, to the point of specifically asking for people to call me if they had a problem helping him.

  8. I have an aversion to signing those electronic terminals. So I’ve had to learn what the key strokes are so I can tell the cashier. Oddly, the store I had the least problem with was Walmart. Somehow, they were the best trained for that.

    The everyone upped the limit for having to sign and I didn’t have that problem anymore. (Now, if they’d just stop asking for IDs when they shouldn’t …)

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